Service Representative Support Specialist

Anthony M Powell *** #* Spring Forest Rd

Cell: 252-***-**** Greenville, NC 27834

Email: *******.*.******@*****.***

LinkedIn: https://www.linkedin.com/in/anthony-powell-8a818430 Seeking a Technical Support position utilizing the following experience:

Industry Certification training in MCSE, CompTIA (A+)

Server VM testing, configuration and troubleshooting

Create and maintain ECU Core Windows(WIM)images for Windows 7/10/11

Performed software and hardware upgrades on workstations, portables, and servers

Project oriented mindset from years of relevant experience it corporate and educational environments

Remote and onsite technical support for over 3,500+, Faculty and Staff machines for ECU’s main campus

Completed over 1000 + work order/projects thru FieldNation.com (Tech ID: 1530) over the last 13 years

Provided onsite technical support for 900+ users (BB&T Corporate Facility) Network/Technical Support:

Microsoft Office 365 account creation, maintenance and troubleshooting

SaaS, support and troubleshooting for various accounting and lawyer software packages

Active Directory user account creation, maintenance, OU permissions and maintenance

Developed and maintained Windows Imaging for ECU Main Campus environment for Windows 7 and Windows 10

Lead and assisted with the installation of Windows Servers, and Windows clients and network cabling

Experience installing and configuring routers, switches, and servers in various environments

Very familiar with Smart-Hand support in and between MDF and IDF closets

Identified Ethernet/Wireless communications problems on both the client and network closet sides System Troubleshooting:

Provided levels of support for computers, servers, thin clients, and peripherals via phone, email and remote support tools.

Performed software and hardware upgrades on workstations, servers and laptops for both PC/MACs.

Troubleshoot system hardware and/or software applications and operating systems

Many years of experience replacing of system boards, loading, and testing software applications, identifying loose, broken or missing terminations

Have worked with corporate and education vendors for more complex problem resolutions Desktop/ Server Projects Completed:

Aldi AP/Server Install for Digital Pricing July ’22 – Feb ‘23

Cracker Barrel Access Point Upgrade March ‘21

Chipotle Pin Pad upgrade Sept – Nov ‘21

Hilton Hotel Server/Workstation Refresh July ‘14 -- December ‘14

ECU Faculty/Staff Refresh (200 PC Rollout) May ‘13

RBC to PNC Bank Conversion Project Jan ‘12 -- Mar ‘12

Barnes & Noble Nook LCD TV Project Oct ‘11

Food Lion IP Conversion Project Oct ’09 -- Nov ‘09

Advance Auto POS/Server Implementation Apr ’09 -- Jun ‘09

Rite Aid POS Nationwide Upgrade Nov ’07 -- Mar ‘08

"One Degree" Project - Rollout/Implementation (RBC Bank) Nov ’07 -- Mar ‘08

BB&T Power Ware UPS Implementation (Technical Lead) Jun ’02 – Mar ‘ ‘03

Sallie B. Howard School Network/ PC Implementation Feb. ’02 – May ‘02 Application – Operating Systems – Software:

Software-- Windows 7/10/11, Office 365, Server 2012/2016, Dell Image Assist, AZURE, Zen Desk, Tivoli Help Desk, Magic Help Desk, Tech Excel, Team Dynamix, Education:

Degree: BSBE., 2016 East Carolina University, Greenville, North Carolina Major: Business Information Technology Education

Degree: A.A.S., 1994 Halifax Community College, Weldon, North Carolina Major: Microcomputer Systems Technology; Concentration: College Transfer CERTIFICATIONS:

MCSE (Microsoft Certified Systems Engineer)

MCP ((Microsoft Certified Professional)

CompTIA A+ (Certified Technician)

Employment:

Abacus Data System (San Diego, CA) Mar. ’22 - Present Client Services Technical Support Engineer (Remote) East Carolina University (Greenville, NC) May. ’04 – Mar. ‘22 Technology Support Analyst

Technology Support Technician

Force3 (Womack Army Medical Fort Bragg, NC) Sept. ’03 - May. ‘04 Microcomputer Specialist II

CompuCom Systems (BB&T Ops Center, Wilson, NC) Jan.’99 - Mar. ‘03 Technical Support Specialist

Technical Support Analyst

Technical Support Technician

Pitt Co. Memorial (Greenville, NC) Mar. ‘98 – Sept. ‘99 Computer Operator I

East Carolina University (Greenville, NC) Dec. ’96 - Mar. ‘98 Customer Service Representative

Speedy Blue Printers (Greenville, NC) Jan. ’96 - Dec. ’96 Office Manager

Glaxo Wellcome (Greenville, NC) Dec. ’94 - Sept. ‘95 Assistant System Validation Technician

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