VERONICA GARZA

advnjt@r.postjobfree.com

619-***-****

Professional Experience

CALL CENTER, ALLIANCEONE

**** – Present

Worked with clients on home mortgages.

Offered services such as deferrals, forbearances, and loan modifications.

Work with Court Systems collecting debt.

Utilized programs: Avaya, Sales Force, Document management portal and Default Workflow.

Worked with companies like Bank of America.

CASHIER – SALES, BURLINGTON COAT FACTORY

2019 – 2020

Helped with opening the location.

Provided customer focused merchandising and product recommendation.

Stocked merchandise and maintained departments.

Created a responsible and friendly environment for customers and co-workers.

CASHIER – SALES – WOMEN’S AND ACCESSORIES, ROSS DRESS FOR LESS

2018 – 2019

Provide excellent customer service.

Identity customer needs with expert level product knowledge.

Upselling to higher value products.

Education

MIRA MESA HIGH SCHOOL — MIRA MESA — DIPLOMA

Skills & Abilities

FDCPA Complaint

Microsoft Excel, Word

Conflict Management and Problem-solving skills

Call Center Experience

Type speed: 40 wpm

Monthly Bonuses ACHIEVEMENTS 100% Quality Assurance Compliance