Call Center Customer Service
Resume:
VERONICA GARZA
***************@*****.***
Professional Experience
CALL CENTER, ALLIANCEONE
**** – Present
Worked with clients on home mortgages.
Offered services such as deferrals, forbearances, and loan modifications.
Work with Court Systems collecting debt.
Utilized programs: Avaya, Sales Force, Document management portal and Default Workflow.
Worked with companies like Bank of America.
CASHIER – SALES, BURLINGTON COAT FACTORY
2019 – 2020
Helped with opening the location.
Provided customer focused merchandising and product recommendation.
Stocked merchandise and maintained departments.
Created a responsible and friendly environment for customers and co-workers.
CASHIER – SALES – WOMEN’S AND ACCESSORIES, ROSS DRESS FOR LESS
2018 – 2019
Provide excellent customer service.
Identity customer needs with expert level product knowledge.
Upselling to higher value products.
Education
MIRA MESA HIGH SCHOOL — MIRA MESA — DIPLOMA
Skills & Abilities
FDCPA Complaint
Microsoft Excel, Word
Conflict Management and Problem-solving skills
Call Center Experience
Type speed: 40 wpm
Monthly Bonuses ACHIEVEMENTS 100% Quality Assurance Compliance
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