Customer Service Assistant

Clarisol Saez *** South Third Street

Reading PA *9602 484-***-**** (Mobile) 610-***-**** (Home)

Objective: To gain a permanent position with room for career advancement and job security Employment:

Customer Service Assistant: Reading Housing Authority, Reading, PA

•

Performs clerical work ofmoderate complexity, which requires typing skills, processing documents, verifying information & assisting the public

•

Responds to questions & verify information in the HAB System

•

Accepts verification & give out necessary forms for completion

•

Assists clients at the reception desk

•

Assists in other departments as needed

•

Scans/attaches documents to records

•

Maintains logs & schedules

•

• •

• • • • • • •

Answers & addresses telephone calls & take detailed messages & forward calls to the appropriate

worker or department

Interact with clients in an appropriate manner

Operate various office equipment

Keep detailed records and inventory of supplies

Assist clients with their case and inform them what verification is needed

Train and assist new employees with various office duties

Various other duties as Management deems necessary

Provide general secretarial and other support to department staff and management.

Provide clerical support for Inspector to include letters, mailings, flyers, and other duties as requested.

Maintain confidentiality of all department information. Provide pleasant reception to visitors and callers.

Assist in answering the phone and screening calls, taking messages, and directing information to staff. Responsible for departmentcopying, scanning, faxing.

Assist with Spanish translation and Spanish interpretation for staff, as needed.

•

Type and prepare letters, fliers, notices, reports, and any other necessary correspondence for department staff.

•

Organize and maintain the filing system including preparing files for shredding. Assist in creating Mail Merge Letters in department online reporting platform.

• •

• •

•

•

• •

Prepare orders for office supplies.

Proofreads varying types of materials to ensure that information is grammatically correct, complete, consistent and adheres to agency rules and regulations.

Receive calls from residents requesting maintenance work orders. Assess needs/address complaints. Utilize written policy and procedure to educate resident on expectations related to work turnaround times and monetary charges.

Retrieve work order requests from software system and perform follow up with resident as needed to

clarify nature o f issue.

Catalogue all work order requests in agency software system.

Prepare billing statements for work order charges.

Create reports and spreadsheets to compile and present work order data.

• Assist in the drafting of policy and procedure related to maintenance operations based on work order needs and trends

Assist with monitoring of quality in work order outputs.

Provide weekly and monthly reports to supervisor on maintenance activities, team performance and

resident issues, when applicable.

Prepare and maintain various work logs generated by work order and other maintenance systems, including those related to contractor/vendor projects, preventative maintenance schedules and task

specific maintenance tasks.

Manage daily work of agency pest control contractor, including receiving requests, scheduling services,

cataloguing events, and providing oversight tooutcomes.

•

Input information into the agency's close-circuit television messaging system.

• Perform other duties as assigned that are deemed necessary

Bilingual Coordinator: County of Berks, Reading, PA

• Interview, recruit, train, schedule and assign Bilingual Interpreters

• Translate and prepare news releases, Election Notices and any other election related materials •Educate the community (English and Spanish) on the Federal Voting Rights Act, Election Procedures; implement public education procedures that will prove helpful Election Day advice to voters and election officials

• •

•

•

•

•

• • •

•

• •

• • •

Assist with training Poll Workers on Election Day procedures and how to acclimate the translators into

the election day process

Provide updates to the Spanish speaking community through appropriate media about changes in election law

Manage system ensuring compliance with requirements for voter identification and provisional ballots Develop and maintain procedures that apply the law consistently in conformance with equal protection Develop and maintain a complaint response system; assist in developing policy and ensuring compliance with election duties and requirements

Meet with representatives ofthe Hispanic Community to solicit their views and assistance on how to

effectively get voter education to the community

Set up voter education classes throughout the City and County

Investigate & Report to the Director; all allegations of Poll Worker hostility

Investigate & document allegations ofimproper Election Dav conduct

Ensure Election Services provides all written election-related materials

Ensure that voters are permitted to have assistance in voting

Verifies payment for attending training sessions; updates translators check file for each election worked

Contact this candidate