Service Representative Data Entry
Resume:
Tavie White
Fruithurst, AL *****
***********@*****.***
Fresh and energetic professional ready to bring new ideas and a professional persona to a progressive
healthcare facility that demands and recognizes consistently superior results.
* Proficiencies: MS Excel; MS Word; Typing Speed: 50 WPM
* Skills: Data inventory (organizing, recording, storing, or saving information); Problem solving skills;
Written and verbal communication (letters, emails, presentations, face-to-face communications);
Independent thinker - requires minimal supervision; Dependable
Work Experience
Customer Service Representative
Paramount Staffing, Inc. - Atlanta, GA
January 2021 to May 2021
Took payments, answered customers questions, put work orders in to start or stop electric service
Customer Service Representative
Alorica - Saraland, AL
September 2020 to November 2020
Answered phones, placed product orders, took payments
Customer Service Representative
Britt Paulk Insurance Company - Carrollton, GA
November 2009 to April 2010
* Answered phone calls, set up appointments, gave insurance quotes, and wrote insurance policies for
aircrafts.
* Checked to ensure that appropriate changes were made to resolve customers' problems
* Completed contract forms, prepare change of address records, or issue service discontinuance orders,
using computers
* Conferred with customers by telephone or in person to provide information about products or services,
take or enter orders, cancel accounts, or obtain details of complaints
* Contacted customers to respond to inquiries or to notify them of claim investigation results or any
planned adjustments
* Determined charges for services requested, collect deposits or payments, or arrange for billing
School Bus Driver
Carroll County Board of Education - Carrollton, GA
October 2005 to October 2009
* I drove students to and from school.
* I drove band students to the football games every week, to band concerts, and to other school functions.
* I also drove the girls basketball team to their games every week.
Office Manager/Administrative Assistant
White Plumbing - Carrollton, GA
February 2001 to February 2009
I was the office manager/administrative assistant for the whole 8 years the company was in business.
Assembly Worker/Machine Operator
General Nutrition Inc - Atlanta, GA
April 1994 to October 1999
* I filled orders on a assembly line.
* The faster the orders were filled the better your production was The more money I made.
* Working hourly and by production made filling the orders better.
Education
Associate of Science in Health Sciences in Pharmacy Technician
Ultimate Medical Academy
2018
GED in GED
Carroll County Technical Center - Carrollton, GA
December 1999 to August 2000
Skills
• Insurance Authorizations/Claims (Less than 1 year)
• Third Party Billing
• Non-Sterile Compounding
• Knowledge of Top 200 Brand / Generic Drugs
• Medical Terminology / RX Sig Codes
• Pharmacology
• Drug & Dosage Interaction
• Pharmaceutical Calculations
• Pharmacy Law & Ethics
• Supply & Inventory
• Data Entry
• Customer Service (8 years)
• Customer Care (8 years)
• CSR
• Order Entry
• School Bus Driving
• Computer literacy
• Upselling
• Phone etiquette
• Office Management
• Bus Driving
Certifications and Licenses
Driver's License
CDL B
Passenger Endorsement
School Bus Endorsement
CDL C
Assessments
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity
Full results: Proficient
Sales: Influence & Negotiation — Completed
January 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with
customers to meet sales goals.
Full results: Completed
Scheduling — Completed
January 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts.
Full results: Completed
Verbal Communication — Proficient
January 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer Service — Proficient
January 2020
Identifying and resolving common customer issues
Full results: Proficient
Written Communication — Completed
January 2020
Best practices for writing, including grammar, style, clarity, and brevity.
Full results: Completed
Outside Sales — Highly Proficient
January 2020
Actively listening and responding appropriately; performing common sales calculations.
Full results: Highly Proficient
Inside Sales — Highly Proficient
January 2020
Actively listening and responding appropriately; performing common sales calculations.
Full results: Highly Proficient
Call Center Customer Service — Familiar
January 2020
Applying customer service skills in a call center setting.
Full results: Familiar
Organizational Skills — Proficient
January 2020
Arranging and managing information or materials using a set of rules.
Full results: Proficient
Logic & Critical Thinking — Completed
January 2020
Using logic to solve problems.
Full results: Completed
Attention to Detail — Completed
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting
information.
Full results: Completed
Basic Computer Skills: PC — Completed
January 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common
computer problems.
Full results: Completed
Microsoft Word — Completed
January 2020
Knowledge of various Microsoft Word features, functions, and techniques.
Full results: Completed
Accounting Skills: Bookkeeping — Completed
January 2020
Calculating and determining the accuracy of financial data
Full results: Completed
Active Listening — Completed
January 2020
Actively listening and appropriately responding in conversations.
Full results: Completed
Numerical Reasoning Skills — Proficient
January 2020
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences,
and interpreting graphs.
Full results: Proficient
Memorization & Recall — Proficient
January 2020
Committing product or merchandise information to memory and recalling it at a later time.
Full results: Proficient
Problem Solving — Completed
January 2020
Measures a candidate's ability to analyze relevant information when solving problems
Full results: Completed
Data Entry — Proficient
January 2020
Entering data quickly and accurately
Full results: Proficient
Composing & Sorting Email — Familiar
January 2020
Effectively composing and organizing email messages.
Full results: Familiar
Spreadsheets with Microsoft Excel — Completed
January 2020
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom
visuals.
Full results: Completed
Proficiency with Microsoft Office: Mail & Calendar (PC) — Familiar
January 2020
Using Microsoft Office Mail and Calendar tools to manage workload.
Full results: Familiar
Proficiency with Microsoft Office: Mail & Calendar (Mac) — Completed
January 2020
Using Microsoft Office Mail and Calendar tools to manage workload.
Full results: Completed
Social Media — Proficient
January 2020
Creating content, communicating online, and building a brand's reputation.
Full results: Proficient
Retail Skills: Shelf Stocking — Proficient
January 2020
Receiving and storing merchandise or product.
Full results: Proficient
Following Directions — Highly Proficient
December 2020
Following multi-step instructions
Full results: Highly Proficient
Case management & social work — Proficient
December 2021
Determining client needs, providing support resources, and collaborating with clients and
multidisciplinary teams
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Contact this candidate