Service Representative Customer

Julius Amubiaya

331-***-**** ************@*****.*** www.linkedin.com/in/julius-amubiaya-account

Career Objective & Professional Summary

A highly driven and self-motivated cybersecurity professional seeking an opportunity in IT security to utilize my technical skillset and continue to develop my experience in this field. My unique background and experience provide an advantage to any organization, as I am an exemplary employee that demonstrates a passion for identifying solutions in every situation encountered. My ability to lead others, excellent communication and writing skills, and experience in diverse settings, allow me to work collaboratively in a team to jointly provide resolution to issues, and to promote and sustain security policy as stipulated in the company policy.

Education

Arizona State University – Tempe, Arizona

Bachelor of Science, Information Technology, December 2022 Special recognition: Graduated Magna Cum Laude (Overall GPA 3.69/4.0) Focus area: Cybersecurity

Relevant Coursework

• Capstone Project – Solely designed the web interface for clients to access several services provided by the technology.

• Wireless Fundamentals - Configuration of a wireless network with VoIP Capability and Data transfer

• Network Forensics – Ability to use tools to investigate an attacked network to detect the vulnerabilities and try to stop the spread of the attack using a raw packet data from Wireshark.

• Web Programming with HTML & CSS

• Security Policy – Vast knowledge of different security policies and governance structure.

• Security Analysis – Use of different tools to analyze a supposed compromised network of any possible vulnerability.

Technology Skills

• Operating systems: Linux Windows Ubuntu

• Programming Languages: Bash Awk Python

• Front-End: HTML CSS JS

• Security Tools: Nmap Wireshark Zed Attack Proxy

• Programs: Word Excel PowerPoint VMware

Professional Experience

Uber Technology - Chicago, Illinois September 2016 – Present Customer Service Representative

• Transport customers and deliver packages on a timely basis with a focus on excellence in customer service at all times.

• Earned the status of “Diamond Driver” due to exceptional performance in serving over 20K customers of diverse backgrounds (met requirements for minimum acceptance rates of 85%, minimum customer ratings of 4.85, and goal bill rates) and thus qualified for Uber’s elite Educational Support program. This afforded me the opportunity to attend university full time to obtain my Information Technology degree while working full time at Uber.

Bernafaus Ventures – Lagos, Nigeria 2004 – 2014

(Construction Company)

• Worked extensively as a project coordinator with this construction company that built residential homes throughout the Lagos metropolitan area.

• Demonstrated my ability to successfully lead and manage projects, supervising projects from start to completion, including cost estimation, bidding / proposal preparation, hiring labor and contractors, excavation planning, foundation construction, and billing. Additional Information

• Honors - National Society of Collegiate Scholars member since 2019

• Certifications - Currently studying for CISA exam with plans to sit for exam within the next year.

• Volunteer Service – Actively involved in the parent planning of graduation activities for Senior class consisting of over 600 students (Waubonsie Valley High School, Aurora, IL).

• Language – Proficient in speaking and writing English and Yoruba Languages

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