Customer Service Clerk

LINDA STEFURSKY

*** ******** ******

SCRANTON, PA. 18505

(MOBILE) 570-***-****

WORK EXPERIENCE:

PA TURNPIKE COMMISSION

*** ********** ****.

MIDDLETOWN, PA. 17057

**/**** – 6/2020

PERMANENT/FULL TIME/40 HRS PER WEEK

POSITION: TOLL COLLECTOR/CUSTOMER SERVICE

DUTIES: RESPONSIBLE FOR COLLECTING THE PROPER FARE, ANSWERING ALL CUSTOMER QUESTIONS, SOLVING ANY PROBLEMS THAT MAY OCCUR, BEING COURTEOUS & PROFESSIONAL, PREPARE A CASH DEPOST SLIP, HANDLING ALL ENTRY PROBLEMS SPECIFICALLY: BEING SURE TICKET ROLLS ARE IN PLACE, HANDLING CLASS 9 PAPERWORK FOR TRACTOR TRAILERS AND COMPUTER VERIFICATION, ANSWERING PHONE CALLS, CONTACTING STATE POLICE FOR ANY SERIOUS ISSUES, RESOLVING SERIOUS MATTERS WITH MANAGER ON DUTY WHEN NEEDED, DOING A CALL-OUT WHEN AN EMPLOYEE CALLS OFF SICK, COMPLETING ALL TICKET TRANSACTIONS THRU COMPUTER IN A TIMELY MANNER. SUPERVISOR: PATRICK FAY 570-***-****)

SOCIAL SECURITY ADMINISTRATION

1150 EAST MOUNTAIN BLVD.

WILKES BARRE, PA. 18711

09/1996 – 10/2002

40 HRS PER WEEK

GRADE: GS -5/BENEFIT NOTICES CLERK

GS-4/DATA TRANSCRIBER

MY INITIAL POSITION WAS AS A DATA TRANSCRIBER & THEN PROMOTED TO BENEFIT NOTICES CLERK. DUTIES: I HANDLED ALL SOCIAL SECURITY CORRESPONDANCE AS A DATA TRANSCRIBER AS WELL AS A BENEFIT NOTICES CLERK.

SUPERVISOR: LINDA DEFRAIN (DECEASED) 1-800-***-**** EDUCATION:

GRADUATE OF CENTRAL HIGH SCHOOL (ACADEMIC COURSES) COLLEGE CREDITS FROM THE UNIVERSITY OF SCRANTON

GRADUATE OF THE NY FOUNDLING HOSPITAL (STUDIED CHILD CARE) JOB RELATED TRAINING:

25 YEARS CUSTOMER SERVICE EXPERIENCE

AFFILIATIONS:

SCRANTON UNICO (MOTTO:SERVICE ABOVE SELF) SOLICIT MONIES FROM VARIOUS COMPANIES THRU PURCHASING ADS, SELLING TICKETS FOR THE CHARITY BALL, ITALIAN FESTA HELD ANNUALLY TO BE GIVEN TO ORGANIZATIONS IN NEED, NAMELY, BOYS/GIRLS CLUB, COOLEYS ANEMIA, ST. JOSEPH’S CENTER, MARLEYS MISSION, VETERANS CENTER

REFERENCES:

JIM BARRESS SELF EMPLOYED 570-***-****

JOSEPH DOMBROSKI SCRANTON POLICEMAN 570-***-****

PATRICK FAY MANAGER @ PA TURNPIKE 570-***-**** or 570-***-**** MARY MARRARA UNICO MEMBER 570-***-****

Contact this candidate