Service Professional General Manager

JW

JENNIFER WRIGHT

********@****.*** 704-***-**** Charlotte, NC 28216

Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 9 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity. Team Leadership Strength

Business Development

Training and Development Skill

Business Operations Background

Department Oversight

Management Team Building

Goal Setting

Budget Control

Revenue Forecasting

Records Organization and Management

Business Leadership

Quality Assurance

Hiring and Onboarding

Buffalo Wild Wings Charlotte, NC

Assistant General Manager

06/2017 - Current

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Managed and mentored staff to carry out operational directives with high productivity and accuracy.

Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.

Mitigated business risks by working closely with staff members and assessing performance.

Olive Garden Restaurant Charlotte, NC

Service Professional

10/2012 - 01/2018

Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.

Assessed company operations for compliance with safety standards. Maintained positive working relationship with fellow staff and management.

Evaluated needs of departments and delegated tasks to optimize overall production.

BAYADA Monroe, NC

Nurse Aide

03/2010 - 09/2012

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Promoted patient satisfaction by assisting with bathing, dressing and exercising.

Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns. Documented information in patient charts and communicated status updates to interdisciplinary care team.

Summary

Skills

Experience

South Piedmont Community College Polkton, NC

Associate Degree in Nursing in Nursing

05/2010

Created highly effective new program that significantly impacted efficiency and improved operations. Consistently maintained high customer satisfaction ratings Promoted to Assistant General Manager due to exceeding expectations and work ethic.

Promoted from server to Service Manager, in less than 12-months. Serve safe, Buffalo Wild Wings - 2017

Education and Training

Accomplishments

Certifications

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