Entry Representative Service

Kelly Kay Thayer W-** Adrean Terrace

Utica, NY **501 315-***-****

***********@*****.***

Summary of Qualifications

Extensive experience in customer service while assisting customers

Highly reliable self-starter and team player

Organization and communication skills

Knowledgeable in Microsoft office, Excel, Power point and proficient with internet

Extensive experience in Office Administration

Work Experience

Cashier Walmart North Utica, NY 9/2016-

Greet every customer

Scan and bag customer’s items

Make sure customer has a positive experience

Cashier -Walmart North Utica, NY 3/2015-2/2016

Greet every customer

Scan and bag customer’s items

Closed out drawer at end of shift

Make sure customer has a positive experience

Crew Member - McDonalds - North Utica, NY 6/2015-11/2015

Provided good customer service

Took orders for the customers

Stocked materials

Kept Lobby clean and safe for customers and co-workers

Research Adjustments/Data Entry Representative 3 -Bank of America - Utica, NY 2001-2011

Prepared source data for computer entry by compiling and sorting information; establishing entry priorities.

Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies Customer and account data inputting alphabetic and numeric information on keyboard or optical scanner

MCI Customer service Representative 1 -APEC Services - Utica, NY 1998 – 2000

Dealt directly with customers either by telephone and electronically

Responded promptly to customer inquiries, handling and resolving customer complaints

Obtained and evaluated all relevant information to handle product and service inquiries

Other Work Experience

Cashier/Key person Rite Aid Corporation

Cashier/Layaway Dept. Zayres/Ames

Education

Attending Mohawk Valley Community College - Human Services – Utica, NY 8/2014-present

Certificates: Microsoft Office: Word, Excel, and PowerPoint received at Woman’s employment Resource Center Utica NY 12/2013-6/2014

Associates Degree Office Assistant Program at Utica School of Commerce, Utica, NY 1990-1992

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