Data Entry Cash Poster
Resume:
JENI L. DOVE
Cleveland, Tennessee 37311
Cell: 423-***-****
********@*****.***
OBJECTIVE
To further my knowledge in the financial field to the highest level of my capabilities. Setting my goals by each new challenge that arises in order to provide my employer with the utmost of my dedication.
SUMMARY OF QUALIFICATIONS
Seasoned professional with 15+ years’ experience in customer service organizations, including 18 years in a healthcare organization. Technically conversant with experience in computer technology. A record of consistent success of data formatting. Able to manage and train representatives in computer technology and data entry. Successfully meet and maintain project deadlines.
AREAS OF EXPERTISE
-Self-Motivated - Client Relations & Satisfaction
-Personal Accountability - Process Development/Improvement
-Task/Results Oriented - Data/Document formatting
-Efficient in Microsoft Excel and Word Documents
PROFESSIONAL EXPERIENCE
Cash Application Supervisor/Cash Posting Department, National Seating & Mobility, Chattanooga, Tennessee (2021 – Present)
Supervise and represent a team of 10 employees
Manage timesheets and production via UKG, Power Bi, and BCS reports
Lead my team to better their knowledge of their tasks and increase their productivity
Assist my team and others in their tasks as needed and when they are absent
Assist others in the organization with cash posting needs
Direct one on one meetings biwkly with each team member
Cross train team members on different tasks to extend their knowledge of the department and open up more opportunities for fill ins and retasking if needed
Cash Poster/Cash Posting Department, National Seating & Mobility, Chattanooga, Tennessee (2021 – 2021)
Update and maintain spreadsheets through data entry of payments received via bank deposit reports
Research database for needed information and/or verification of information obtained
Post payments/denials/correspondence/make corrections on the electronic payment system and manually post such information through basic data entry
Reimbursement Specialist/Medi-Cal, National Seating & Mobility, Chattanooga, Tennessee (2019 – 2021)
Timely follow up on billed claims via websites and phone calls to payers.
Correct and resubmit claims due to denials or missing information.
Maintain my work que in regard to the workflow assigned in a timely manner.
Cash Application Poster/Supervisor/Cash Posting Department, National Seating & Mobility, Chattanooga, Tennessee (2014 – 2019)
Supervised a team of 8 employees. Maintained time off request approvals and time sheets.
Retrieve, print and sort electronic remits, credit card payments and home office deposits
Update and maintain spreadsheets through data entry of payments received via bank deposit reports
Research database for needed information and/or verification of information obtained
Converse with out of office co-workers via email
Train and assist new co-workers
Post payments/denials/correspondence on the electronic payment system and manually post such information through basic data entry
Experienced in calculating expected reimbursement from prior department position
Billing Associate/Project Leader of IT Support, Receivia, Cleveland, Tennessee (2004 - 2014)
Data entry and formatting from one computer system/program to another
Bookkeeping and reporting of daily revenue and reports to upper management
Reporting and retrieving work reports via encrypted emails and VPN systems to and from clients
Trained and supervised full time representatives
Responsible for daily and monthly production and invoicing reviews
Daily adjust and close out accounts through macros in reflections
Balance accounts in database
Maintain tracking of tasks, packaging and reports
Responsible for answering incoming business and personal calls
Responsible for greeting and directing suppliers and technicians
Scrape and format medical claims for printing to mail to Insurance companies
Helped develop and implement online automation processes
Set up and maintain online accounts and accesses
EDUCATION
Polk County High School, High school Diploma, Benton, Tennessee (May 1998)
*References available upon request
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