Service Representative Customer

Earl Simms

**********@*****.*** 929-***-**** Brooklyn, NY 11201

Education and Training

Borough of Manhattan Community College (September 2021 - Present)

Psychology

High School Of

Telecommunications Arts and Technology (June 2021)

High School Diploma June 2021

Experience

Wendy’s – Crew Member

Brooklyn, NY 08/2022 – 02/2023

•Cashier, money counting

•Communicated with and recommended products to customers

•Organized positions and maximized crew speed and cooperation

Brooklyn Family Medicine - Customer Service Representative

Brooklyn, NY 07/2020 - 09/2020

•Contacted customers about account or information issues, alerting clients of changes for excellent customer service.

•Enforced sales goals to boost team success.

•Assisted with daily opening and closing tasks to maintain a clean, neat and organized store.

Lincoln Center Theater - Ambassador

New York City, NY 10/2019 - 03/2020

•Assisted with newly hired employees to provide a better grasp of job responsibilities and expectations.

•Collaborated with teammates to create a positive environment for customers.

•Demonstrated products to customers, discussed features and redirected objections to capture sales.

Certifications

RED CROSS 2020

CPR and Defibrillator training

LINCOLN CENTER

Customer Service Training 2019 -2020

Skills

•Computer literate

•Great communication and interpersonal skills

•Advanced Math Skills Some Spanish-speaking

•Organizational skills

•Time management

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