Data Entry Customer Service

QUANTIKA PATTERSON

Address: Middletown, NY ***** Email: Tikabellpgmail.com

OBJECTIVE

A Highly-organized individual with exceptional clinical skills gained through on the field-experience Seeking a challenging but fulfilling role in any type of medical center requiring a skilled professional with clinical experience and ability to communicate various health care services.

EXPERIENCE

Compeer Homeless Coordinator

Mental Health Association - Middletown, NY - February 2020 to Present

Homeless coordinator, schedule creator

Transportation

Counselor

Fundraising, Event planning and organizing

Social Program organizer, project manager

Community Outreach, Community Management

Connects client with needed resources through various platforms.

Communicates with clients in a professional and empathetic manner.

Collects and records information obtained from the clients and inputs it into the data systems in accordance with standard operating procedures.

Manager

D&P Deli and grocery - Newburgh, NY - February 2020 to November 2021

Develop and maintain customer relationships by using a combination of leads, cold calling, referrals, and word-of mouth

Manage expectations of all date of delivery scheduling, stocking

Understand and communicate information regarding company products, services, and policies and procedures to new and existing employees

Oversee shipments, business transactions, receipt books

DSP (Direct Support Professional)

Hudson Valley DDSO - Middletown, NY March 2013 to November 2021

Scheduled medical appointments Medication Administration

Assisted with meal planning and preparation Documentation and Data Entry

Responsible for the wellbeing of all people in the program with primary duties assigned by the supervisor or designee. Exhibits sensitivity to and respects the rights of the people supported including their emotional and physical needs. Communicates needs or desires of the person supported in both verbal and written form via protocols established by program.

Bathed assisted with using the bathroom, dressing, etc.

Facilitated community integration and inclusion by locating activities of interest of the person supported, while exploring alternative avenues of interest.

Assisted the development and implementation of the person’s Staff Action Plan, including documentation and reporting data and other paperwork as required by agency or program.

Ensured the environment is clean, pleasant, nurturing and inviting through assigned and regular duties.

Transported people supported in agency vehicles as needed, requested, or scheduled. Adheres to all agency, local, state and federal transportation guidelines to ensure safety of individuals being transported.

DSP (Direct Support Professional)

Crystal Run Village – Orange County, NY - June 2011 to March 2013

Physical lifting, pushing, pulling, stooping, bending associated with working with adults with physical disabilities. Must be able to assess the person supported via visual and auditory means.

Demonstrates flexibility in order to meet the needs of the people that we support, demonstrating the ability to creatively and proactively address new situations, showing initiative and caring attitude towards the people that we support, other staff and outside contacts. Demonstrates a commitment to working with the population and follows through on tasks within specified or appropriate timeframes.

Understands and complies with agency and OPWDD regulations and policies.

Provided training, supervision, assistance and monitoring in areas related to the acquisition and retention of daily living skills with the ultimate goal of independence.

Planned and prepared a menu of nutritionally balanced meals

Documented money management and Use of community resources

AWARDS AND ACKNOWLEDGEMENTS

Education

GED - Kittrell Job Corps - North Carolina

Associate Degree in Nursing- Vance-Granville Community College - North Carolina

Skills

Medication Administration

CPR

Data Entry

Customer Service

Human Resources

Management

Typing

Documentation

Medical Terminology

Direct Support

Home Health

Personal Care

Disability

Time Management

Organizational Skills

Family Planning

Home staging

Advocacy

Team Management

Leadership Experience

Infection Control Training

Triage

Vital Signs

Home Care

Dementia Care

Hospice Care

Alzheimer's Care

Cybersecurity

Certifications and Licenses

Medication Certification - September 2018 to September 2020

First Aid Certification

SCIP-12 Promote Certification June 2018 to Present

Contact this candidate