Entry Clerk Expanded Function
Resume:
Tierra Bivings
***************@******.***
Chester, PA
Education
Basic curriculum
Ridley High School • Folsom, PA
4.0 gpa
Advanced honors 2007-2010
EFDA Expanded function dental assistant
Allstate Careers • Essington, PA
07/2012
3.8 gpa
Skills
Computer literacy, Customer service, Communication skills, Time management, Documentation review, Leadership, Guest services, Physical examinations
Experience
Customer Service Associate
Walmart • Eddystone, PA
07/2009 - 10/2013
Assisted store guests with all client concerns including replacements, refunds, returns, and service warranties. Fulfilled and exceeded customer satisfaction goals in a consistent manner. Helped tutor new customer service associates after hiring and during peak seasons. Provided customer service for all incoming calls and emails regarding the company's products and services. Customer Service Manager (CSM)
Walmart • Eddystone, PA
11/2013 - 11/2020
Managed a team of 20+ customer service associates and oversaw the operations of the store’s Customer Service Desk, including training new hires on proper phone etiquette and sales techniques. Implemented a new customer service training program that increased average sale per customer by 5% Managed the daily operations of the store, including payroll, budgeting and vendor relations Improved overall customer satisfaction rating from 80% to 85% in one year’s time Forensic Data Entry Clerk
Labcorp Diagnostic • Newark, DE
12/2020 - 01/2022
Prepared, sorted, and scanned documents/data sheets. Identified errors/discrepancies and routed to appropriate personnel. Enteredpatient demographics details into databases and verified all data for accuracy Entered patient demographics details into databases, and verified all data for accuracy.
Contact this candidate