TRIMAYA DIXON

706-***-**** (Cell)

**** ******* ***** **

Columbus Ga, 31907

PROFESSIONAL SUMMARY

Skilled Communicator and listener with a knack for remedying conflict.

Maintain the highest level of integrity and dedicated to providing reliable and friendly service.

Competent team player who can successfully inspire fellow colleagues and guide them professionally.

Highly motivated and outgoing individual with over 2 years of CSR experience.

EXPERIENCE

2021-2022

Walmart – Customer Service

Handled 100+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.

Trained 35+ new employees in customer service script recitation, conflict resolution, and data entry practices.

Analyze all claims exposures, determine efficient ways to settle and handle according to required polices and procedures.

Handled large volume of orders on a day to day basis with a sense of calm and excellent work ethic.

2021- 2021

Brusters- Customer Service Guest

Analyze all claims exposures, determine efficient ways to settle and handle according to required policies and procedures.

Handled 70+ customers interactions pre day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.

Demonstrated experience working cross-functionally to achieve business objectives . Experience developing and executing business plans and building high- performing organizations that consistently meet and exceed performance expectations.

Proven success in consistently achieving revenue and profit goal; strong financial / analytical skills to interpret operating statements and other financial data and manage budgets.

EDUCATION

Associates, Columbus technical College

Current GPA: 4.0

Status: in progress

May 2022

High School Diploma, Spencer high school

GPA: 4.00

Graduated with honors

Skills:

Conflict Resolution

Time Management

Leadership

Critical thinking

Complex Problem solving

Ms Office 365

Report Building

Technical Support

Team Oriented

Inventory Management Systems

AWARDS AND ACKNOWLEDGEMENTS

CNA Certification

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