Desktop Support Desk Technician
Resume:
Adam McLaughlin ** Inglenook Drive
Midvale, UT **047
**.************@*****.***
EXPERIENCE
PC Laptops - Help Desk Technician T2 (Xidax)
January 2021 - May 2022
Remote Desktop Support for customer issues in regards to general and in depth hardware and software issues that arise. Guiding customers on how to install hardware, software and diagnosing problems: BSoD, unexpected shutdowns and board issues.
TekSystems - Contractor
July 2020 - September 2020
Desktop support roles through TekSystems, responsibilities vary between contracts. Symantec - Technical Support Engineer
May 2019 - March 2020
Providing support for our suite of enterprise security products for Technical Support of our respective customers. Job responsibilities included assisting with any errors encountered, providing documentation on utilizing our products, troubleshooting issues across Windows, Mac and Linux operating systems and being a trusted security advisor for our customers. Vivint Solar, UT— Service Desk
August 2015 - May 2019
Receiving phone calls and providing software/hardware solutions to users in the field and HQ. Communicating and implementing important updates, replacing faulty hardware/components, managing access to multiple portals and file shares for our users and troubleshooting software that is developed in office. Megabyte Computer Services— Hardware/Software
Technician
July 2013 - August 2015
Break/Fix shop. Responsible for managing projects, hardware repairs both onsite and offsite, answering customers in a timely and professional manner, ordering equipment, researching solutions and prioritizing work. EDUCATION
Sparta High School, Fernandina Beach — High School Diploma - Graduating year of 2008
Florida State College at Jacksonville - Desktop
Technician Certificate - Acquired year of 2014
SKILLS & Accomplishments
10+ years customer service
experience.
10 years of professional I.T.
experience.
4 Years of experience with Active
Directory, Service Now (ticketing
system) and Salesforce.
9+ years of supporting Windows
operating systems (XP, Vista, 7, 8,
8.1 and 10)
4 years of supporting Apple
products and Software
(MacBooks, iPad’s and iPhones)
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