Customer Service Development Intern

Kathleen Lynch

Lafayette, Colorado, United States

***********@*****.*** 720-***-****

linkedin.com/in/kathleen-lynch-mba-01470453

Summary

Data Analytics and Customer Engagement in Medical Supply Chain company Recent MBA graduate from the University of Northern Colorado in December 2021. Extensive experience as a registered Diagnostic Medical Sonographer, including patient care, supervisor, educator and research roles.

Business experience as an entrepreneur, owning and operating a small business in Louisville, Colorado. My professional background, along with my education enables me to add unique value to healthcare business opportunities.

Experience

Delivery Manager III

GHX

Feb 2022 - Jan 2023 (1 year)

GHX

Working with healthcare organizations to apply GHX products in their supply-chain data management.

•Attendance and participation in on-going customer project meetings.

•Delivering complex spreadsheets and pivot tables for customer data analysis.

•Communication with customers about best practices in managing their supply-chain data. Product Development Intern

Productified Inc.

Oct 2021 - Feb 2022 (5 months)

Productified

Participation in regular Marketing Strategy meetings.

•Product development research

•Affiliate research and correspondence

Sonographer

Boulder Pregnancy Resource Center

May 2019 - Feb 2022 (2 years 10 months)

Assess pertinent patient medical history

•Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.

Kathleen Lynch - page 1

•Conducted obstetric scans on patients at all stages of pregnancy.

•Monitored and managed inventory and supply levels of sterile and non-sterile equipment and imaging supplies.

Small Business Owner

Summit Taekwon-do

Jan 2014 - May 2016 (2 years 5 months)

Owned and operated a USTF (United States Taekwondo Federation) affiliated Taekwondo school in Louisville, Colorado.

•Promoted business via social media to generate leads and maximize brand identity.

•Used business software packages to maintain files and administrative records.

•Managed purchasing, sales, marketing and customer account operations efficiently.

•Promoted positive customer experience through day-to-day supervision and management of the Taekwondo facility.

Registered Diagnostic Medical Sonographer

SCL Health

Jul 2010 - Apr 2014 (3 years 10 months)

Reviewed physicians' orders to determine medical imaging needs and operated sonographic equipment to capture, develop and produce diagnostic images.

•Handled private and confidential patient information in compliance with HIPAA, hospital policies and procedures.

•Collected images and recordings of blood movement, organ positioning, bodily masses and fluid accumulations.

•Submitted written reports, verbal summaries, sonographic images and recordings to physicians to support accurate medical decision making.

Registered Diagnostic Medical Sonographer - Contract ULTRASOUND TECH SERVICES, INC.

Jan 2010 - Jan 2014 (4 years 1 month)

Reviewed physicians' orders to determine medical imaging needs and operated diagnostic ultrasound equipment to capture, develop and produce diagnostic images.

•Submitted written reports, verbal summaries, sonographic images and recordings to physicians to support accurate medical decision making.

Registered Diagnostic Medical Sonographer

The Women's Health Group

Jan 2006 - Jan 2010 (4 years 1 month)

Performed Ob GYN ultrasound exams in busy four-physician office.

•Used skills to help clinicians and surgeons complete routine invasive and non-invasive procedures.

•Submitted written reports, verbal summaries, sonographic images and recordings to physicians to support accurate medical decision making.

Registered Diagnostic Medical Sonographer

Centura Health-Avista Adventist Hospital

Kathleen Lynch - page 2

Jan 2004 - Jan 2006 (2 years 1 month)

Reviewed physicians' orders to determine medical imaging needs and operated sonographic equipment to capture, develop and produce diagnostic images.

•Submitted written reports, verbal summaries, sonographic images and recordings to physicians to support accurate medical decision making.

Department Supervisor

Pope Paul Vi Institute Phys

Aug 1992 - Aug 1997 (5 years 1 month)

Managed team of three healthcare employees, delegated tasks and held each employee accountable for completing assignments.

•Maintained stock of items, cleanliness, organization and provided excellent customer service.

•Assigned tasks and established work schedules to staff to cover operational needs.

•Promoted culture focused on encouraging staff to develop skills and abilities.

•Oversaw daily operational performance of Reproductive Ultrasound team. Education Program Coordinator

University of Nebraska Medical Center

Aug 1989 - May 1992 (2 years 10 months)

Served as Educational Program Coordinator for Diagnostic Medical Sonography (DMS) Bachelor of Science degree program at UNMC.

Served as Primary Instructor for Obstetric Ultrasound Course in DMS Bachelor of Science degree program at UNMC.

Conducted applicant recruitment and interviewing for DMS Program.

•Evaluated and revised lesson plans and course content to achieve student-centered learning.

•Created guides and course materials to reiterate lecture information and help students.

•Attended professional educational and developmental meetings to support CAAHEP accreditation.

•Planned, formulated and assessed goals, policies and activities designed to implement educational objectives and performance standards.

Education

University of Northern Colorado

MBA, Business Administration (Healthcare Emphasis) 2020 - 2021

University of Nebraska Medical Center

Bachelor of Science, Diagnostic Medical Sonography 1989 - 1992

Licenses & Certifications

5th Dan Black Belt - United States Taekwondo Federation 5-363

Kathleen Lynch - page 3

Certification - Google Analytics for Business

Registered Vascular Technologist (RVT) - ARDMS

Issued Oct 1988 - Expires Dec 2023

15417

Registered Diagnostic Medical Sonographer - Obstetrics and Gynecology

(RDMS) - ARDMS

Issued Oct 1986 - Expires Dec 2023

15417

Registered Diagnostic Medical Sonographer - Abdomen (RDMS) - ARDMS Issued Oct 1986 - Expires Dec 2023

15417

Registered Diagnostic Medical Sonographer - Neurosonology (RDMS) - ARDMS Issued Oct 1986 - Expires Dec 2023

15417

Skills

administration • brand management • content management • customer service • data analysis • data management • decision making • development • imaging • instruction Honors & Awards

Member - American College of Healthcare Executives Jan 2022

Ethical Leadership Certification - NASBA Center for the Public Trust Jan 2021

Kathleen Lynch - page 4

Contact this candidate