VIJAYA TUSHAR KAMBLE.

Kavita Co-Operative Housing Society,

Flat no 203, 2nd floor,

Ram Maruti Road,

Near Sainath Nagar, Kasarvadavli,

Ghodbunder Road,

Thane West –400602 Contact

No: - 841-***-**** Email ID:

advmwc@r.postjobfree.com.

OBJECTIVE

To work in an organization where I can utilize my knowledge, skills and experience in a true sense, to achieve the goals and targets of the organization, which would directly enhance my growth and development in the work force and the organization as a whole. ACADEMIC QUALIFICATIONS

Passed T.Y.B.Sc. From Mumbai University in 2008 with Pass class. Passed H.S.C From Maharashtra Board in 2001 with Pass class. Passed S.S.C From Maharashtra Board in 1998 with Second class. PROFESSIONAL QUALIFICATION

Basics of Computers & Internet (Ms Excel, Ms Word & Internet) Typing speed 30 wpm

PROFESSIONAL EXPERIENCE

1. Currently working with Genie Customer Management Services as a Back Office Executive from April 2016 till date.

Genie Customer Management Services is one of the manpower outsource company and I am working one of its Agent Company i.e. National Securities Depository Limited (NSDL) which is the First Depository in India.

Department: Central Record Keeping Agency (CRA)

Team: eNPS

Job Profile:-

• Handling eNPS Team.

• Daily updating eNPS working sheets by coordinating with system team for daily output.

• Segregation, inwarding, entry, checking, filing of eNPS application forms received at CRA.

• Resolving daily queries related to eNPS received from Grievance Team and Call Centre Team within the TAT.

• Preparation of eNPS MIS on weekly and monthly basis.

• PAN Verification.

• Updating resubmission of documents.

• Arranging the files of eNPS application forms to be scanned to printography team.

• Uploading the Scanned images of eNPS application form in CRA system.

• Reconciliation of Freezing and unfreezing of the PRANs (Permanent Retirement Account Number).

• Resolving queries of subscribers through email.

• Sending letters and emails to the subscribers for non-submission of eNPS application forms and forms received with discrepancy.

• Sending acknowledgment emails to the subscribers.

• Monitoring call centre.

2. Worked with Hiranandani Fortis Hospital Vashi as Front Office Assistant from November 2015 to March 2016.

Department: Patient Care Service Team: OPD

Job Profile:-

• Making bills for the OPD patients

• Handling calls for inquires

• Taking appointments of walk in patients

• Informing doctors about the appointments.

3. Worked with Genie Consultancy Services Private Limited as a Back Office Executive from December 2011 to June 2013.

Genie Consultancy Services Private Limited is one of the manpower outsource company and I am working one of its Agent Company i.e. National Securities Depository Limited (NSDL) which is the First Depository in India. NSDL is managing the Tax Information Network (TIN) & various Special Projects Department on behalf of Income Tax Department of India. Department: Tax Information Network (TIN I Operations) Team: Invalid Review

Job Profile:-

• Verification of PAN Documents daily whether valid or invalid.

• Handling calls of the PAN applicant.

• Checking the Pan Application status on secondary stage. 3. Worked with C & C Consultants India Pvt Ltd. from 18th July 2005 to13th Oct 2011, as a Telecaller Supervisor for Vodafone Corporate & VIP collections & also having an experience of collections for Vodafone Retail (90 Days & 120 Days). Department: Tele-Calling.

Team: Collections for Vodafone corporate accounts. Job Profile:-

• Settlement of cases in write off portfolio.

• To achieve targets through different strategies.

• Assisting subscriber in settling their overdue outstanding by providing a proper planned payment schedule.

• Job role includes follow-ups with individuals for the outstanding payable.

• Submitting reconciliations of accounts, duplicate bills and resolving billing queries/disputes.

• Handling a team of tele-callers.

• Reviewing the field executives.

• Responsible for handling employee attendance and leave records.

• Also handled a team of 20 Telecallers for Vodafone Retail portfolio. PERSONAL INFORMATION

Father’s Name

: Mahendra Mahadik.

Date of Birth

: 29-October 1981

Marital Status

: Married

Nationality

: Indian

Language Known

: English, Marathi & Hindi.

Interest

: Listening Music & Travelling.

Yours Truly,

(Mrs. Vijaya Tushar Kamble)

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