Service Representative Customer

HAMEED JAN TOTAKHEL

Plano, Texas 804-***-**** ***************@*****.***

Human Resource Management

Dedicated human resource management accomplished in administrative support and team leadership. Motivates staff and promotes goal achievement by streamlining workflow and guiding interdepartmental coordination. Expert at task delegation and conflict resolution. Personable HR management skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem- solving and conflict resolution. Expertise in resource allocation and schedule management.

Human Resource management Software

CRM and Office Management Software

Staff Scheduling

Hiring and Terminations

Payroll Oversight

• Effective Communication

• Infrastructure planning

• Performance Management

• Technical Analysis

• Compensation & Benefits

• Teambuilding

• Flexible and adoptable

• Applicant Performance Tracking

• Report Preparation

PROFESSIONAL EXPERIENCE

APLUS COMPUTERS, Kabul, Afghanistan Jan 2021 – Nov 2022 Customer Service Representative

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services, and company information.

Answered constant flow of customer calls with minimal wait times.

Provided primary customer support to internal and external customers.

Answered customer telephone calls promptly to avoid on-hold wait times.

Handled customer inquiries and suggestions courteously and professionally.

Developed customer service policies and procedures to meet and exceed industry service standards.

Tracked customer service cases and updated service software with customer information.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives. AMB International Logistics, Kabul, Afghanistan Jan 2016 – Dec 2020 Human Resource Management

Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.

Recruited applicants for vacancies to fill open positions with qualified staff.

Communicated with supervisors to plan and review employee evaluations.

Administered employee benefits and led open enrollment process, informing and coaching employees.

Created and updated personnel files by entering information in HRIS.

Proactively identified and solved complex HR problems that impacted operations management and business direction.

Facilitated and processed payroll using Software.

Managed full-cycle human resource operational activities to maximize HR employee performance.

Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.

Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.

Supervised and guided personnel to eliminate downtime and boost productivity.

Decreased workers' compensation claims by working closely with employees to promote safety. EDUCATION & TRAINING

Bachelor of Business Administration

Rana University, Kabul, Afghanistan, 2021

Diploma of Computer Science

Afghanistan Technical Vocational Institute, Kabul, Afghanistan, 2014 HAMEED JAN TOTAKHEL

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CERTIFICATIONS

Cisco Certified Network Association

CompTIA A+ Core 1

Microsoft Server and Active Directory Administration Cisco Certified Network Professional (In progress) AWS Certified Solutions Architect Associate (In Progress) Microsoft Azure Cloud Administration (In Progress)

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