Milan Lewis

advmtg@r.postjobfree.com 916-***-****

EDUCATION

Phlebotomy Technician

Phlebotomy Training specialist • Roseville, Ca • 2022 Associates Degree in Allied Health

Sierra College • Rocklin, Ca • 2020

EXPERIENCE

Boutique Manager

Blaq BoutiqueNovember 2018 - December 2020, El Dorado Hills,Ca

• Generated repeated business by responding to customer concerns with friendly and knowledgeable services by marketing products on social media and increasing sales by 20% in a year.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage by 10%.

• Restored customer confidence and earned a promotion after communicating with customers of machine problems by explaining the situation, and providing an alternative solution. Nursery Attendant

Capital Christian Church - February 2016 - January 2020, Sacramento, Ca

• Ensured the safety and well being of 15 children a day by ensuring approved safety procedures were followed, promoting 97% parent feedback each year.

• Optimized the process of clear communication with parents to ensure dietary and or any special request were met for each child, leading to zero emergency calls, over four years.

• Demonstrated leadership by taking initiative to develop a new activity program that increased overall happiness of the children by 20%.

• Maintained a clean and safe environment by ensuring all safety procedures were followed, leading to zero state violations.

• Reached and maintained a high level of professionalism by displaying positive attitude and exceptional customer service skills, 99% rating from parents.

Salon Managing Director

Phenix Salon Suites - December 2014 - December 2020, Folsom, Ca

•Led a team of 50 plus stylists to meet salon quota for 6 years straight.

•Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.

• Created a culture of service excellence which led to a 95% customer satisfaction rating.

• Promoted stylist services at events and in doing so received 20 new client referrals by speaking to attendees and handing out brochures and fliers.

• Optimized a clean office environment by implementing a cleaning system that sanitized the suite often and led to no customer complaints.

CERTIFICATIONS

Certified Phlebotomy Technician 1 (CPT1)

National Healthcare Association • 2022

Certificate of Membership Internship

Kaiser Permanente • 2016

Internship allowed a close interaction between medical professionals and student SKILLS

Venesection, Specimen collection, Hippa and OSHA knowledge, patient training, Centrifuging, Computer proficiency, medical terminology, comfortable leading teams

Contact this candidate