Customer Support It Help
Resume:
Taylor Olaveson
IT Help Desk Supervisor at US Navy
Email: ************@*****.***
Phone: +1-183********
Address: **** ****** ** *** ***, Norfolk, VA, United States Zipcode: 23518
Industry: Information Technology and Services
Qualification: None
Availability: 2 Weeks
I am very knowledgable and have had hands on experiance in cybersecurity, systems administration, and basic A+ needs. The only reason I don't have the cerifications at this time, is because my Command wouldn't allow me time off.
EDUCATION
Diploma
Information Assurance, Cybersecurity at Monterey Peninsula College - Monterey, United States February 2018 to Present
EXPERIENCE
IT Help Desk Supervisor
US Navy - Norfolk
March 2020 to Present
Supervise helpdesk employees to ensure calls, emails, and walk-ins are handled with professionalism and in a timely manner.Thoroughly inspect the trouble ticket log to show open, closed, and updated tickets.Assist helpdesk technicians with difficult trouble tickets.Provide customer support via the phone, email, and in person support.Respond to in person trouble calls to other areas.Ensure shop is clean and that customers know which station they can be helped at.Inspect the organization and safety tags of on hand equipment. IT Help Desk Technician
US Navy - Norfolk
December 2018 to March 2020
Handle calls, emails, and walk-ins with professionalism and in a timely manner.Document the trouble ticket log to show open, closed, and updated tickets.Assist other helpdesk technicians with difficult trouble tickets.Provide customer support via the phone, email, and in person support.Respond to in person trouble calls to other areas.Ensure shop is clean and that customers know which station they can be helped at. SKILLS
l Helpdesk (Master)
l Troubleshooting (Master)
l Active Directory (Expert)
l Microsoft Office (Expert)
l Microsoft Windows (Expert)
l Networking (Expert)
l Operating Systems (Expert)
l VMware (Expert)
l American Sign Language (Proficient)
l Information Security (Proficient)
l IT Security (Proficient)
l Linux (Proficient)
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