Customer Service Tech Support

RAYMOND FARLEY

**************@*****.***; (***) **5 – 4910

Experienced professional well versed in computer hardware and software installation and maintenance, as well as, excellent customer service skills and active listening for additional problem solving; who is also well versed in computer hardware and software. seeking a role with a company that aligns with my values, and provides substantial room for growth and career development.

EXPERIENCE

Apple Tier 1 iOS/ MAC+ Tech Kelly Services November 2021 – Present

MAC+ Customer service for MAC desktops and laptops, AirPods, iPhone, iPod, and iPad with exceptional customer service skills

Personal Food Delivery Driver January 2018 – November 2021

Use of cellphone technology and applications to deliver food on time and with professionalism and excellent customer service

Professional Computer Repair June 2000 – November 2021

Accurately diagnose personal computer equipment and repairs as needed, both software and hardware.

Also includes repairing cellphones, tablets, and smart watches part-time.

Hotel Front Desk Management and Security Officer February 2010 - April 2011

Using different computer software to check-in or check-out customers, money management up to $12,000 daily, customer service, problem solving.

Security officer at night to ensure the safety and well-being of all hotel patrons.

Infinity Insurance Phone Support Agent June 2008 - February 2010

Policy compliance applications, policy management, payments and customer service over the phone, policy changes, handling customer complaints.

Money management and taking payments, customer satisfaction and fulfillment, additions and subtractions during policy changes, and quality control.

Tele-tech Holdings, Inc. June 2001 - July 2002; September 2007 - June 2008

Hewlett Packard customer service including repair and sales over the phone. Computer technical support with excellent computer skills and problem solving.

Verizon DSL customer service and sales over the phone. DSL technical support with parts fulfillment and sales.

ITT-Technical Institute June 2000 - June 2002; May 2005 - September 2007

A.A. (Associate’s degree in Electronics Engineering);

B.A. (Bachelor's Degree in Computer and Wireless Technology Engineering)