Center Representative Support
Resume:
Angela Mclaurin
************@*****.***
Collins, MS 39428
Proactive Customer Support Representative successful in fast-paced environments with strong performance targets. Diligent about making customers feel heard, investigating problems and documenting interactions. Seeks out opportunities to delight customers and build long-term relationships. Reliable crew dispatch team member able to effectively handle high volume of communications. Well- organized and efficient with good multitasking skills and sound judgment. Meet customer needs by managing crew assignments, locations and service requests.
• Group management • Task prioritization • Conflict management
• Documentation review • Inbound call management • Records maintenance
• Communication management • Ability to multitask • MS Word
• Work order tracking
Boys And Girls Club Director
Covington County, 2016 - 2022
• Supervised and guided students toward good behaviors and opportunities for learning.
• Met needs of children of different ages with developmentally-appropriate activities. Prepared, arranged and maintained indoor and outdoor activity areas and materials to accommodate daily schedule.
• Assisted children and youth with special projects, homework and life skills. Implemented activities and special events to meet physical, social, emotional and cognitive needs of children and youth.
• Supervised and guided children through educational, social and behavioral situations.
• Taught students how to interact positively by modeling positive social behaviors.
Customer Service Call Center Representative
Walmart.com, 2005 - 2013
• Uncovered caller needs using customer interaction models and scripts.
• Offered customers current product and service information to enhance brand awareness.
• Helped train and coach new customer service representative teammates.
• Documented transactions daily in CRM system and completed end-of-day processing requirements.
• Forwarded calls to appropriate contact based on customer needs.
• Followed up on customer calls, providing new information.
• Handled high call volume to quickly answer inquiries, update accounts and resolve concerns.
• Processed orders and responded to order status inquiries using computer system.
• Updated CRM system with call information and interaction details for future reference. Managed high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems.
Trucking Dispatcher
McBranch Trucking, 2019
• Tracked field unit status to coordinate smooth schedule.
• Oversaw communications within specifically assigned territories.
• Formulated work orders for crew and managed receiving orders.
• Met regulatory requirements by documenting contracts and transactions.
• Restored service by scheduling and organizing crew assignments.
• Managed inventory for work requests and expenses for services rendered.
• Managed and prioritized calls to define urgency and importance.
• Composed and submitted reports regarding incidents and services provided to supervisor.
• Scheduled maintenance and repairs for equipment and tools.
• Informed field units regarding traffic and weather causing delays.
Collins High school, Collins, Ms
Native
English
Contact this candidate