Data Entry Service Representative

Kelley Okelly

Supervisor/Management

Abilene, TX 79602 *************@*****.*** 325-***-****

Work Experience

Jumburrito in Odessa Texas

January 1, 2023 to February 24 2023 I worked as a cashier, expeditor, ran a register for Drive thru and Dining area. Helped prepped food for cooking and took orders over a headset. I washed dishes and helped clean wherever needed.

Reason for leaving: I moved to Abilene from Odessa Texas.

Customer Service Representative

Concentrix

September 2019 to May 2021

I worked several different lines of business for Concentrix client. I worked in Applecare warranty, technical support, iTunes plus which is iTunes tier2 escalations, Beats department, and also helped with Apple pay tier 1 services. I have knowledge Apple products and services. Worked with multiple systems to resolve customer issues. Set up repairs for customers for instore as well as center repairs and replacements.

•Greeted customers

•Resolved customer issues

•Responsible for troubleshooting applications

•Collected and documented orders

•Responded to inquiries and issues

•Booked appointments for clients

•Managed customer accounts

•Handled reservations

Freeze Dry Supervisor/Sanitation Supervisor

Prairie Dog Pet Products - Abilene, TX

February 2017 to January 2019

Ran 3 different Departments for production. Ran heavy Machinery, trained employees on machines, processes, directed employees to meet daily production quotas. Also started the Freeze dry kitchen from the start such as ordering inventory, creating recipes for freeze dry batching. Batched large quantities of dog food, directed sanitation on cleaning plant and following procedures and protocols. Worked closely with owners on developing processes for Freeze dry kitchen. Trained in cleaning chemicals and was working on getting hazmat certified. Have been thru SQF

Audits, OSHA visits, and have worked with potential clients on our facilities and what they offer.

Prep Cook/ Cook

Sagora Senior Living - Abilene, TX

July 2016 to February 2017

Prepare salads and desserts. I also help prepare main course meals for 100 or more residents for breakfast, lunch and dinner. I also plate the meals as well as wait on tables. I also prepare salad bar for

100 or more residents. I help with cleaning of stations, kitchen, and dining area. I make sure residents are accounted for during meal times.

Customer Advocate

Resource Corporation of America - Abilene, TX November 2015 to March 2016

I helped patients apply for Medicaid and Medicare and then helped with the process of being awarded benefits. I helped with questions, doctor appointments, scheduling with Social Security appointments. Assisted patients with the application for Social Security then set up for initial appointment.

Customer Advocate II

Blue Cross Blue Shields - Abilene, TX September 2011 to September 2015

Worked with members to give benefits went over premiums, gave deductibles and coinsurance, also gave out claim information. Spoke to doctors about claims and appointments, helped with billing questions. Learned many web based programs and microsoft office. I helped members determine benefits, I reviewed bills with members and helped them to understand them. processed claims, looked up CPT codes and modifiers. Familiar with ICD 9 codes, also helped with processing claims and reprocessing with correct information with data entry. Coordinated with other insurance carriers, called Medicare for questions. Helped with our liaison international claims and complex billing

issues with providers. Also helped members look up doctors in their area that were in our network

Customer Advocate I

Kelly Services - Abilene, TX

June 2011 to September 2011

Insurance Claims

Front Desk Agent

Civic Plaza Hotel - Abilene, TX

April 2005 to July 2005

ABILENE, Texas

FRONT DESK Apr 08, 2005 - Jul 01, 2005

Scheduled guest reservations, performed cancelations, Called major businesses and coordinated stays for their

company. Called credit card companies to verify accounts. Oversaw housekeeping and maintenance

CASHIER

WALMART - Abilene, TX

March 2004 to February 2005

Greeted people. stocked, ran a cash register, counted money back, 10-key, worked in Customer Service Desk performed returns, money grams, answered phone calls, multi-tasked jobs, logged damaged items in to computer.

Head Cashier

Lowes

January 2002 to February 2004

I counted money, Did register pulls for the overage in money, scheduled breaks and lunches, managed a group of cashiers, helped with return desk and customer service desk, 10-key, ran invoices for large orders, loaded

appliances, helped with other departments, made keys, mixed paint, ran a register

Cashier/Supervisor

Payless Cashways

August 2000 to November 2002

Ran a register, performed returns, customer service Desk for large orders, counted the money tills at night, did register money pulls.

Cashier/Sales Associate

Payless Cashways

August 2001 to January 2002 ran a register, 10-key, worked in shoe department, stocked shelves, helped customers with questions, answered phones

Education

Associate

Skills

•Coaching (Less than 1 year)

•Customer. service (10+ years)

•data entry. (10+ years)

•Excel (Less than 1 year)

•heavy machinery (1 year)

•inventory (1 year)

•Inventory control (Less than 1 year)

•Product development (Less than 1 year)

•Production management (2 years)

•Receptionist (4 years)

•Retail sales (4 years)

•scheduling (Less than 1 year)

•Technical support (10+ years)

•Training (10+ years)

•Transmissions (Less than 1 year)

•iOS (10+ years)

•Mac OS (2 years)

•Microsoft Windows (3 years)

•Network Support (5 years)

•CPT Coding

•ICD-9

•Software Troubleshooting

•Help Desk

•Operating Systems (10+ years)

•Remote Access Software

•10 Key Data Entry

•Microsoft Exchange

Assessments

Electronic health records: Best practices — Proficient

May 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Management & leadership skills: Planning & execution — Proficient

July 2019

Planning and managing resources to accomplish organizational goals.

Full results: Proficient

Work style: Conscientiousness — Expert

January 2020

Tendency to be well-organized, rule-abiding, and hard-working.

Full results: Expert

Attention to detail — Familiar

July 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Sales skills — Completed

September 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Scheduling, Customer Service, Data Entry, Receptionist, Excel, Inventory Control, inventory, 10-Key,

Technical Support, Can operate Heavy Machinery, Communications, Coaching, Customer Service,

Coaching, Troubleshooting, Training & Development, Management, Research, Receptionist, Coordinator,

Manufacturing, Production Management, Product Development

Contact this candidate