Raynaldo Richardson

Valley Stream, NY +1-516-***-**** advmsd@r.postjobfree.com

SKILLS

Technical: Knowledge of Excel, Word, PowerPoint, Power BI Soft Skills: Effective Communication, Strategic Thinker, Teamwork, Leadership Interests: Fashion, Music, Traveling, Basketball

PROFESSIONAL PROFILE

Accomplished assistant manager with an excellent track record in customer service, offering four years of experience leading sales personnel, actively seeking a career as a Human Resources Generalist. Successful at engaging and communicating with team members by discussing sales performance, maintaining accountability, and acknowledging excellent performance. Additionally, I am competent in problem-solving, conflict resolution, and operation management. I strive to work in an environment that will challenge and facilitate my growth on a personal and professional level. EDUCATION

Bernard M. Baruch College – Zicklin School of Business – CUNY New York, NY

● Bachelor of Business Administration in Human Resources o Concentration in Management and Minor in Psychology Graduated December 2022

Nassau Community College – SUNY Garden City, NY

● Associate of Science in Business Administration Graduated August 2020 o Member of The Wall Street Club

Relevant Coursework: Human Resource Management, Human Resource Metrics, Operations Management Organizational Change, Conflict Resolution, Leadership Through Improvisation, Principles of Finance PROFESSIONAL EXPERIENCE

Foot Locker, Inc. Garden City, NY

● Assistant Manager (Started as part-time Sales Lead) May 2017 - Present o Directed recruitment/training programs/ staff development initiatives to maximize operational efficiency and increase employee engagement

o Proactively assessed employee development needs and made recommendations/solutions to help improve their overall performance

o Played a key role in reducing employee conflict issues and advised managers in mitigating conflicts promptly to fulfill and surpass company expectations o Prepare weekly work schedules, assigned tasks to 50+ employees, and organized monthly meetings to develop performance management strategies that fostered employee retention and motivation o Forecasted expected demands and created plans to accomplish objectives within set budgets. o Screened and pre-interviewed candidates referred for hiring consideration and ensured that I-9 forms were completed accurately

Jennifer Temps, Inc Jamaica, NY

● Transit Hub Outreach Specialist November 2021 - February 2022 o Worked alongside the National Guard to distribute, collect, and record 60,000+ travel health forms from incoming passengers.

o Connected 80,000+ Passengers with information regarding unlimited access to free forms from incoming passengers.

o Identifying issues affecting community outreach and providing feedback to improve outcomes. o Maintained thorough records and produced detailed reports on client visits and histories. o Volunteered for and tackled new assignments and tasks to ease staff member burden. o Managed daily tasks and sought opportunities to go beyond requirements and support business targets. Whole Foods Market, Inc Commack, NY

• Sales Associate March 2021 - September 2021

o Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions

o Supported company mission and values through honesty, integrity, and high-quality performance. o Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.

o Reconcile cash drawers and sales receipts

o Trained and serves as a peer coach for new sales associates o Engaged customers and built connections to drive long-term sales.