Administrative Assistant Service Representative

Martha Patricia Garcia

Mobile: 909-***-**** Email: *************@*****.*** Loma Linda, CA

110+ years Medical Clinic Experience

‘8+ years Excellent Customer Service Skills

Bi-Lingual Spanish

Work Experience

Desk Operations 12/2021-Current

Meadows Ridge Care Center

Greet all walkin vistors, asis with residents, promotions, payments multi phone cals,

schedule/cancel appointments, covid rapid test, ling sortincoming/outgoing mail and follow HIPPA

rules

Behavioral Health/Administrative Assistant 1

05/2016 - 02/2018

Intermountain Health Care

© Provided excellent customer service, scheduled appointments, verified insurance, demographics,

‘co-pay charges, scheduled/ cancelled rescheduled appointments, translated information to Spanish

speaking patients.

© Clerical office, computers excel, word, answered multi phone lines, check patients in/out of

‘appointments, multi tasked in high volume.

© Filed, sorted out and distributed mail. Scanned, fled charts and entered patient information to

personal charts. Provided coordination of care with behavior with behavioral health and medical

providers.

‘© Kept confidential information, followed HIPAA rules.

Administrative Assistant/Patient Service Representative 03/2010 - 03/2016

{oma Linda University Medical Center

@ Greeted all patient, checked in/checked outpatients, cheduled/rescheduled appointments.

+ Veriied demographics insurance, copays

Processed payments, scanned patient infomation totheirchans, checked provider orders fed and

entered information into patient charts.

«Used computer equipment, word, fax, ema scanner, abel.

istrative Assistant, Los Amaya (03/2008 - 08/2013

‘© Provided excellent customer service, Promoted new account promotions, verified customers credit,

sales, currency, multitasked, Priortized work, filed charts, processed payments, Used all office

‘equipment, multi phone lines,

istrative Assistant ‘02/2000 - 09/2004

Ontario Family Dentistry

‘© Contacted present and previous patients, offered payment plan on outstanding balances.

‘© Verified account balances, verified demographics, processed payments, currency, updated account

information, sorted and mailed out new balances.

‘© Scheduled appointment, translated information to Spanish speaking patients.

Education

‘San Bernardino Valley College San Bernardino, CA United States

Major: Business Administration

Received a certificate of completion

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