Security Guard Service Representative

Phone Number: 402-***-**** E-Mail: *********@*****.*** Address: 7210 N 111th Plz Lot 454 Omaha, Ne 68142

Mark A. Booth

Certifications CPR/First Aide/AED

issued June 2018, expires June 2020

Mental Health First Aide

issued June 2018, expires June 2021

Mandatory Reporter Adult/Child Abuse

issued June 2018, expires June 2022

Medication Aide

issued June 2018, expires June 2020

Education JTL Truck Driver Training Omaha, NE

CDL-A Sept. 2018

With Endorsements - Doubles, Triples, Tankers, Hazmat

Cordova High School Rancho Cordova, CA

GED 2000 - 2003

Employment History

Waste Management Inc. Omaha, NE

Residential Driver April 2019 – present

pick up residential neighborhood trash and dump at the city landfill, approximately 600 -700 houses daily.

Wal-Mart Inc. Omaha, NE

Pharmacy Tech Feb. 2019 – April 2019

Fill prescription orders, count and recount pills.

Werner Enterprises Inc Omaha, NE

Truck Driver Nov. 2018 – Feb. 2019

Long haul, over the road six days a week, pick up loads and deliver to various locations, unload pallets off truck.

Crossroads of Western Iowa Council Bluffs, IA

Residential Coach May 2018 – Aug. 2018

Assisting several clients in a house setting that have intellectual disabilities with their day to day needs such as; non-verbal clients, changing bowel movements, feeding, medications, doctor appointments, budgeting, household chores, grocery shopping, activities and errands. Report writing daily.

AmeriServe International Inc. Council Bluffs, IA

Client Service Representative Feb. 2017 – Aug. 2018

Assisting clients one on one that have intellectual disabilities with their day to day needs such as; doctor appointments, budgeting, household chores, grocery shopping, activities and errands. Report writing daily.

Alorica (formerly West Business Solutions) Omaha, NE

Network Controller May 2012 – Dec. 2017

Monitor and route calls, VACD, Spectrum, ICM, AIC, Rout to Term, Gate Changes, Service Desk, After hours for WFM Teams, Add hours for staffing needs, Grant ET to over staffed line groups, Sendoff Queue Alerts, Send out Stats for Different groups Every 30 MIN, Avaya CMS, Agent Boots, Microsoft Word, Microsoft Lync, Excel, Run reports, Open incidents such as call routing issues PGS off line Nice not Recording.

Created a program to analyze call statistics and run numbers to create a loss/profit data sheet for the company. (Please inquire for a more in-depth description or to answer any more questions about my program)

West Corporation Omaha, NE

Security Guard Oct. 2011 - May 2012

Monitor video surveillance, patrol buildings and parking garage.

ABM Security Omaha, NE

Supervisor/Security Guard April 2009 – Aug. 2011

Supervisor; scheduling, submitting time to payroll, client relations, employee write ups, employee training, conduct candidate interviews, perform random checks of employees on duty.

Grace University; foot patrol of university buildings, vehicle patrol of university campus, video surveillance, respond to calls placed to security office.

Boystown Hospital; foot patrol of buildings overnight, duggy system.

Signal 88 Security Omaha, NE

Security Guard May 2009 – Aug. 2009

Seasonal/Part-time; CWS and Methodist Women's hospital construction site.

Lowe's Home Improvement Warehouse Omaha, NE

Commercial Sales Loader Sept. 2008 – April 2009

Organization of customer loading area.

Assist customers load merchandise into vehicles.

Certificate of Recognition in Loss Prevention Safety & Hazmat November 2008.

On-site Forklift Certification.

Rove Pest Control Omaha, NE

Exterminator April 2008 – July 2008

Application of insecticide spray to the interior and exterior of homes.

Yale Enforcement Services Inc. Omaha, NE

Security Guard Feb. 2008 – March 2008

Observation of bridge construction site and report any findings.

CPS Security Solutions Sacramento, CA

Trailer Security Guard Nov. 2007 – Feb. 2008

Live on site, trailer security officer, for government buildings construction site.

Secure fence line, secure gate, let construction crew on site in the mornings and lock gate in evenings.

Silicon Valley Security & Patrol Inc. Sacramento, CA

Site Supervisor/Security Guard Aug. 2007 – Oct. 2007

Site Supervisor of large apartment complex; arranged schedule, interactions with manager of complex, respond to disturbances of residences, foot patrol of complex.

SOS Security Inc. Sacramento, CA

Security Guard May 2007 – Aug. 2007

Verizon call center; check in employees, golf cart patrol of parking lots, camera surveillance, foot patrol of buildings.

Verizon stores; stand guard at entrance, assist employees inside when requested, escort employees to vehicles at closing time.

Motivational Systems Inc. Sacramento, CA

Sign Holder Feb. 2006 – April 2007

Advertise business signs at busy intersections.

Randstad Inc. Sacramento, CA

Mover/Installer Nov. 2005 – March 2006

Transportation of equipment, installation of cubicles.

Loading/unloading shipments. On-site Forklift Certification.

Wal-Mart Inc. Sacramento, CA

Overnight Stock July 2005 – Oct. 2005

Unloading shipments, stocking backroom.

On-site Forklift Certification, operation of box crusher & pallet jack.

Volunteer Work Carter Lake Volunteer Fire & Rescue Carter Lake, IA

Volunteer Jan. 2011 – May 2011

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