Charlotte Dykes

Lansdowne, PA *****

advmqk@r.postjobfree.com

+1-610-***-****

• Able to establish and maintain professional relationships with team members and provide quality service; Able to communicate with external associates to achieve goals

• Strong attention to detail and organizational skills

• Dedicated and hard working individual with the ability to manage time effectively.

• Knowledge of ICD-9 and CPT-4 Coding

• Familiar with Microsoft Word, Excel, and PowerPoint. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Fulfillment Associate

Amazon Warehouse - West Deptford, NJ

October 2021 to July 2022

• Stower: Retrieve merchandise from tubs or open boxes to retrieve merchandise and put them into a robotic pod in size order.

• Counter: count merchandise inside of the pod to insure and accuracy. Receptionist/Service Representative

Upper Darby Township - Upper Darby, PA

May 2016 to April 2021

• Take constituents complaints from the Upper Darby Township, log the complaints into the AS400, answer phone calls and direct the calls to the appropriate departments, return phone calls after checking voice mail, type up complaint letters, scan documents to the appropriate departments, run mail, log certified mail, run end of the day reports, tally a call log at the end of the day. Meter Inspector

Upper Darby Township - Upper Darby, PA

July 2008 to May 2016

• Patrol assigned area to ensure public compliance with existing parking ordinance.

• Write tickets for illegally parked vehicles.

• Appear in court for hearings to testify of the validity of tickets. Work Study

Delaware County Memorial Hospital - Drexel Hill, PA September 2012 to July 2013

• Greet visitors in a friendly manner

• Provide clear information and directions

• Answer phone and transfer calls to patients' room Work Study

Medical Records Department

May 2011 to September 2012

• File Emergency Room records

• Make folders for patients' medical records

• Fax patients' medication form to doctors' offices Customer Service Associate

Pitney Bowes Management Services - Fort Washington, PA September 2002 to February 2007

• Processed GMAC Mortgage in-bound loan documents and corporate correspondence for corporate campus.

• Senior Operator of Scanning Tracking System, which captured bar codes from packages received via mail, to match to appropriate departments and associates.

• Senior Backup Operator for service hotline and main receptionist desk, responsible for directing visitors and telephone calls to appropriate locations.

• Processing clerk in the Payoffs Department, responsible for matching closing documents with escrow checks

• Made sure mail was delivered to the correct departments. Customer Service Associate

Pitney Bowes Management Services - Malvern, PA

June 1999 to September 2002

• Processed photocopying for The Vanguard Group.

• Maintained copy machines, including restocking paper, performing general maintenance, checking meter reading, and initiating service on equipment when required.

• Performed quality control of all documents copied before distribution, to ensure accuracy. Bank Teller

First Union National Bank - Glenolden, PA

November 1998 to May 1999

• Performed cash and checking transactions, cashed checks, and applied bill payments.

• Assisted customers with safe deposit boxes.

• Promoted various bank products for customers with large account balances. Education

Associate Degree in Surgical Technology

Delaware County Community College - Media, PA

June 2013

Certificate in medical billing and coding

Delaware County Community College - Media, PA

June 2012 to August 2012

Skills

• Medical Billing (1 year)

• Medical Records (1 year)

• CPT Coding

• Medical Coding

• Medical Terminology

• ICD Coding

• ICD-9

• Medical Scheduling

• ICD-10

• Hospital Experience

• Customer service

• Typing

• Microsoft Word

• Microsoft Outlook

• Basic math

• Microsoft Excel

• Office experience

Assessments

Customer Service — Proficient

September 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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