Customer Service Time Delivery

Todd E. McMahon

*********@*****.*** 262-***-**** www.linkedin.com/in/todd-mcmahon

RESEARCH AND DEVELOPMENT ENGINEER

Motivated, engaging professional with broad experience in the team concept and customer satisfaction. Experience in Quality Control and reviewing processes for quality, efficiency and on time delivery. Always working to keep a team motivated and listening to feedback from fellow employees and customers to maintain a high level of customer satisfaction.

KEY SKILLS

AutoCAD Revit Bluebeam

Solid Works Sketch Up Micro Station

ArcGIS – Global Information Systems Microsoft Office Basic Mechanical Skills PROFESSIONAL EXPERIENCE

Drafting – Quality Assurance 8/2017 – 1/2023

Steele Solutions, Franklin, Wi

• Review drawing from drafting department to verify any revision that will be needed, quantity of material, hardware and building codes are followed.

• Completed reviews of projects to meet schedule for production.

• Created installation drawings for projects after reviewing requirements of project.

• Organized control meetings to review technical service bulletins and product change notices that revised procedures to verify that they being utilized.

• Communicated with Project Managers, Engineers and Drafters to resolve problems on projects going to production.

Project Manager 2/2015-5/2017

Concrete Specialties, Kenosha, Wi

• Review DOT of Wisconsin future projects to write estimates for storm and sanitary drain systems projects.

• Prepared work orders for production and delivery of products to work site.

• Preformed Quality Control of shipments going to work sites to verify correct material and quantities were being shipped to work site.

• Scheduled for production and delivery of material to works sites.

• Worked with customers to resolve issues and make sure that were satisfied with service and product provided. Customer Service Manager 4/2014–1/2015

Ewald Auto Group, Franklin, Wi

• Managed customer service and accountability in the service department.

• Communicated with customers to go over their concerns on their vehicles and get repair orders written with proper authorization for work on vehicle being dropped off.

• Communicated with technicians to make sure they understood what the customer concerns were with their vehicle they dropped off.

• Verified work needed on vehicle with technician to resolve customers concerns.

• Wrote estimate of parts and labor costs for work needed vehicle.

• Verified warranty or service contract coverage with manufacturers, service contract companies or independent adjusters to get repairs approved.

• Dispatched work to technician depending on work needed to be performed and time of completion to be met. Customer Service Manager 10/2008–4/2014

Racine Honda, formerly Gentile Honda, Racine, Wi

• Managed customer service and accountability in the service department.

• Communicated with customers to go over their concerns on their vehicles and get repair orders written with proper authorization for work on vehicle being dropped off.

• Communicated with technicians to make sure they understood what the customers concerns were with their vehicle they dropped off.

• Verified work needed on vehicle with technician to resolved customers concerns.

• Wrote estimate of parts and labor costs for work needed vehicle.

• Verified warranty or service contract coverage with manufacturers, service contract companies or independent adjusters to get repairs approved.

• Dispatched work to technician depending on work needed to be performed and time of completion to be met. Service Consultant 8/2007–10/2008

Palmen Motors Chrysler, Dodge and Jeep, Kenosha, Wi

• Managed customer service and accountability in the service department.

• Communicated with customers to go over their concerns on their vehicles and get repair orders written with proper authorization for work on vehicle being dropped off.

• Communicated with technicians to make sure they understood what the customers concerns were with their vehicle they dropped off.

• Verified work needed on vehicle with technician to resolved customers concerns.

• Wrote estimate of parts and labor costs for work needed vehicle.

• Verified warranty or service contract coverage with manufacturers, service contract companies or independent adjusters to get repairs approved.

• Dispatched work to technician depending on work needed to be performed and time of completion to be met. EDUCATON AND TRAINING

Completing Bachelor of Science Degree, Construction Management in Spring of 2024 Milwaukee School of Engineering, Milwaukee Wi

Associate Degree in applied Science, Fresh Water Resources August 2015 Gateway Technical College, Sturtevant, Wi

Associate Degree in Applied Science -Architectural Structural Engineering Technician – May 2013 Gateway Technical College, Sturtevant, Wi

National Society of Leadership and Training Program – National Engaged Leader Award - April 2013 Gateway Technical College, Kenosha, Wi

VOLUNTEER WORK

Active community volunteer and leader for charitable community, and other events to help individuals and organizations.

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