Certified Phlebotomist Service Representative

CPR and AED Certified

Nationally CPT Certified

Proficient in Microsoft Excel

Leadership skills

Organization

Communication

Positive

Vocal leader to teammates

Bilingual – Spanish & English

Medical Terminology

Patient Vitals

Patient Care

Infection Control

OSHA Compliant

HIPAA Compliant

CDC Requirements

Venipuncture

Capillary Puncture

Specimen Collection

Wound care

Maryvale High School – May 2006

Desert Dental & Health Academy – February 2023

Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Quick to build a positive report with patients and successful at reducing patients' anxiety or discomfort.

AT&T - March 2014 – Present

-Attendance Manager: Nov/2020 - Current

-Sales Coach Manager: Mar/2019 - Nov/2020

-Customer Service Representative /Manager: Aug/2018- Mar/2019

-JRT Dispatcher: 2015 – 2018

-TSC2: Mar 2014 - 2015

Current site point of contact to provide management peers and leaders advice and counsel to handle and resolve issues related to consistent administration of and compliance with attendance policies/guidelines, and attendance related policies, procedures, etc. Retain documentation of effective attendance related discussions. Understand and administer line of business Attendance Management processes and develop/maintain productive working partnerships.

United Parcel Service - 2006- 2014

-Customer Service Clerk

Greeted customers and efficiently processed transactions. Collected payments and made change for cash transactions and balanced the drawer at the end of each shift. Assisted with store stocking, setting up, and opening /closing procedures. Provided exemplary customer service and team player mindset. Record of dedication and dependability reinforced by consistent “exceeds expectations” ratings on performance reviews and multiple “Employee of the month” honors. Backed by excellent interpersonal skills and a commitment service that has been described as “second-to-none” by employers.

PROFESSIONAL EXPERIENCE

EDUCATION

SKILLS

CERTIFICATIONS

Goodyear, AZ

*************@*****.***

623-***-****

QUALIFICATIONS

PROFILE

CONTACT CONTACT

CT

PHLEBOTOMIST

PERLA GARCIA

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