Customer Service Development Representative

Eugene Little

Phone number: 757-***-****

Email: *******@*****.***

Objective

Seeking a challenging sales/management position in a dynamic environment that focuses on building strategic relationships with clients and promotes customer satisfaction while achieving personal and company goals EXPERIENCE

Dominion Enterprise-Costar-Homes.com/Homesnap, Norfolk, VA Business Development Representative

March 2018- February 2023

● Responsible for building, growing, and maintaining a book of business

● Provide Real Estate Agents and Brokers solutions for Advertising Search Engine Marketing and Lead Generation to help succeed in their competitive markets.

● Building strong client relationships to understand client’s needs. Conduct live product demonstrations using zoom.

● Seeking out business opportunities by identifying prospects and evaluating their position in the Real Estate Industry.

● High Volume Business to Business Sales

● Strong cold-calling and business development

● Maintained a high level of professionalism with clients. Mobile Now, Inc., Chesapeake, VA- Sales Representative January 2017- February 2018

● Responsible for opening and closing of the Kiosk, which included daily deposits

● Maintained everyday retail operations, inventory audits, daily sales, weekly and monthly goals projections.

Sam’s Club, Chesapeake, VA- Associate Produce

May 2015 - January 2017

● Responsible for filing, rotation, and cleaning the produce department and storage area.

● Ensured all dated items are organized and rotated properly.

● Assisted members with courteous and friendly customer service to ensure a positive shopping experience.

Wireless Advocates, Norfolk, VA- Kiosk Sales Manager July 2011 - April 2015

● Delivered unparalleled customer service to visiting or calling customers.

● Consistently met or exceeded targeted sales on a monthly basis.

● Responsible for hiring and training new employees.

● Maintained everyday retail operations, inventory audits, daily sales, weekly and monthly goals projections

Cellular Brokers, LLC., Norfolk, VA- Managing General Partner October 2006- April 2011

● Directly responsible and accountable for supervision of sales and telemarketing staff, merchandising standards, inventory, store production, and profitability.

● Responsible for training, coaching, teaching product knowledge, and selling techniques to staff members.

● Maintained everyday retail operations, inventory, audits, and merchandise.

EDUCATION

Commonwealth College, Norfolk, VA- Business Management and Accounting Degree

September 1983- June 1985

GPA: 3.5

SKILLS

● Analytical and problem-solving abilities

● Excellent communication skills

● Conflict Resolution

● Leadership skills

● Willingness to mentor and develop talent

● Ability to thrive under pressure

● Strategic mind

● Time management

AWARDS

● Division Ambassador-September 2018

● Champion of the month-August 2022

● Highway to a 100 deals-September 2022

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