Data Entry Customer Service

NICHOLE HUBERTY

**** ***** ****** *. #*, Hugo, MN 55038

Home: 651-***-****

advmnr@r.postjobfree.com

SUMMARY

Motivated professional with 20+ years of customer service leadership and administrative skills. Recognized for assessing customer needs and developing solutions to deepen the business relationship. Resourceful and well-organized with excellent leadership and team building record. SKILLS

• Loan processing expertise.

• Managing tight deadlines.

• Critical problem-solving skills.

• Focused and disciplined.

• Self-starter

• Adaptability to fast-paced environments.

• Data entry.

• Communication skills.

• Collaboration skill.

• Basic math skills.

• Inbound/Outbound call center expertise.

• Active listening skills.

• Adaptive team player.

• Organizational skills.

• Able to perform under pressure.

• Results oriented.

• Administrative skills.

• Microsoft office skills.

• Detail oriented.

EXPERIENCE

MARTIN-BROWER CO./MC DONALDS DISTRIBUTION CENTER

Fridley, MN

Operations Assistant 06/2022 to Current

• Assisted with processing orders, producing, and reconciling delivery documents, and service performance tracking for both warehouse, sales, and transportation.

• Communicated changes in day-to-day activities to other employees as directed.

• Collected and prepared information for various operational reports.

• Provided confidential administrative support to all department leadership and others as requested.

• Interacted with internal and external customers.

• Performed other projects or duties as assigned.

COURIER SOURCE, INC.

Burnsville, MN

Courier Driver/Independent Contractor 02/2020 to 06/2022

• Responsible for transporting packages and other materials from an industrial center to a personal or business address.

• Duties include loading goods, using navigation tools to arrive at the right address and delivering parcels to the correct address.

• Commercially focused, meaning I understand, as a driver, that I must carry out my duties competently, deliver on time, follow all applicable rules and procedures, provide great customer service, and be flexible to cover the hours you need me to drive.

THE RIGHT STAFF, INC

Saint Paul, MN

Stanley Convergent Security – PNC Coordinator 09/2019 to 01/2020

• Opened new service order tickets, completed service requests, and submitted escalations to dispatch.

• Built relationships with customers through proactive outreach and follow up, asking questions and learning about their security needs.

• Worked with contractors with onsite issues to resolve service orders. LAKE AREA BANK

Stillwater, MN

Universal Banker II 02/2019 to 07/2019

• Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.

• Opened new accounts, completed service requests, and submitted credit applications.

• Built relationships with customers through proactive outreach and follow up, asking questions and learning about their financial needs.

WELLS FARGO BANK

White Bear Lake, MN

Personal Banker II 12/2016 to 2/2019

• Served as a risk leader by following policies and procedures.

• Inputted information from customer onsite service visits into the company's system using CRM program

• Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions

• Opened new accounts, completed service requests, and submitted credit applications US BANK

Saint Paul, MN

Online Banking Specialist 10/2015 to 12/2016

• Completed online support to inbound callers for US Bank website.

• Resolved complex issues and escalations for online bill pay, pay a person, external transfers, Verified By Visa transactions, etc.

• Navigated multiple systems to research and provide resolution to the caller. (i.e., TOPS, Hogan, Compass, Partner Care, Relationship Manager and Deposit Point.)

• Exchanged high risks transactions at 100% accuracy to ensure the best interest of both the customer and the bank by following procedures and policies. (i.e., change of address, reactive online access by phone with resets, and or removing holds and suspensions, follow federal regulations when providing deposit account rates and loan rates.) US BANK

Saint Paul, MN

Loan Line Specialist 10/2013 to 10/2015

• Educated customers on variety of loan products and available credit options to promote valuable decision- making. (i.e., credit cards, personal loan, auto loan.)

• Researched personal loan, auto loan, line of credit loan documents to provide to the customer their pay off information as well as payoff dates and prepayment penalties, grace periods, automatic payment agreements, and due dates.)

• Handled all banking inquiries regarding deposit accounts and banking policies while providing a remarkable customer service experience. (i.e., Service fees, State to State Title Transfer and Lien information, Annual Percentage Rate on Savings and CD products, etc.)

BREMER BANK

Lake Elmo, MN

Senior Resolution Specialist 07/2008 to 10/2013

• Coached junior employees on federal regulations, policies, and procedures to assist them on their call.

• Assessed conflicts by analyzing all aspects and sides of situations with impartial viewpoint and consideration of applicable federal regulations, policies, and procedures

• Utilized proven methods of dispute resolution by fostering understanding of opposing party's perspective

• Responded promptly to general inquiries from staff and clients via phone, mail, e-mail, and fax.

• Assisted other team members with escalated calls to provide polite and professional resolutions for their financial needs and concerns.

• Participated in biweekly round table meetings to discuss trending issues and calls, collaborate on implementation of new procedures and policies, plan team moral building activities within the call center environment. RELS VALUATION

Bloomington, MN

Processing Analyst 07/2006 to 07/2008

• Managed accurate placement of real estate products with certified brokers and appraisers nationally for third party banks.

• Ensured completeness of turnaround time frame with the brokers and appraisers for our third party needs to ensure customer satisfaction

• Resolved conflicts and negotiated agreements between parties to reach win-win solutions to charges and completeness of orders

• Researched nationally to recruit brokers and appraisers to complete third party orders in rural areas and areas’ that had a lack of appraisers and brokers.

EDUCATION AND TRAINING

HIGH SCHOOL DIPLOMA

Champlin Park High School, Champlin, MN

ACCOMPLISHMENTS

• Successfully completed all courses to follow Federal Regulations in Retail Banking -Bremer Bank, US Bank, Wells Fargo Bank.

• Multiple Stellar Seller Club winner in 2014, 2015, 2016 -US Bank.

• Multiple Top Peak Award Winner 2014, 2015, 2016 -US Bank.

• Fall of 2014 USBY Award Winner -US Bank.

• Spring Revenue Campaign Winner to Kalahari Resorts in WI 2015 -US Bank.

• Spring Revenue Campaign Winner to Maddens Resort in MN 2016 -US Bank. REFERENCES AVAILABLE UPON REQUEST

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