Data Entry Customer Service
Resume:
W
Ife Wills
**************@*****.***
Houston, TX 77082
SUMMARY
Organized projects and events and bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering 5 years of experience in leadership and administrative support roles.
SKILLS
L
Verbal and Written Communication
Office Administration
Team Collaboration
Microsoft Excel
Data Entry
Office Inventory Management
Telephone Etiquette
Meeting Coordination
Team Building
Relationship Building
Decision Making
Handling Customer Complaints
Microsoft Office
Handling Complaints
Multitasking and Organization
Appointment Scheduling
Coaching and Mentoring
Customer Service
New Hire Orientation
Microsoft Office Suite
Staff Scheduling
Motivational Leadership
EXPERIENCE
Office Administrator/ Supervisor
TX
Providence Health Care/ Jun 2019 to Feb 2023
Maintained office supplies by checking inventory and ordering items.
Conducted staff performance evaluations to monitor progress and individual skills.
Directed and oversaw office personnel activities.
Monitored office inventory to maintain supply levels.
Answered phone calls, provided information and connected callers to appropriate personnel.
Recruited, trained and developed administrative team to support corporate growth and objectives.
Gathered, entered and updated data to maintain departmental records and databases.
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Administrator
Houston, TX
Ultimate services/ Mar 2018 to Nov 2019
Followed up with customer accounts to resolve unpaid or past due accounts.
Answered telephones to take messages or redirect calls to appropriate colleagues.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Improved office organization by developing filing system and customer database protocols.
Checked office stock to determine supply levels and maintain inventory.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Displayed strong telephone etiquette, effectively handling difficult calls.
Analyzed company's expenditures and developed financial models.
Determined consumer needs to provide products and services appealing to larger market.
Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
Worked closely with human resources to support employee management and organizational planning.
Project Assistant
Nigeria Lagos, Lagos
SDE CONSULTS/ May 2009 to Aug 2010
Managed project calendars, adjusted timelines and adhered to deadlines.
Created project status presentations for delivery to customers or project personnel.
Proposed, reviewed and approved modifications to project plans.
Negotiated with project stakeholders or suppliers to obtain resources or materials.
Produced thorough, accurate and timely reports of project activities.
Assessed company inventories and ordered needed project materials.
Assisted with coordination of daily activities for projects.
Communicated with key stakeholders to determine project requirements and objectives.
EDUCATION AND TRAINING
High School Diploma
High School Jul 2010
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