Customer service representative
Resume:
PROFILE
Obtain a job as a Customer Service Specialist where I can use my
exceptional interpersonal and communication skills to resolve customer issues and foster positive relationships between the customers and the company.
EXPERIENCE
Dental Assistant - Holley Family Dentistry; Newport News & Portsmouth, VA Offices
1998 to Present
- Greeted patients and prepped for dental procedures
- Prepared patients for dental treatment by welcoming them, comforting them as well as collecting medical records and medical history
- Perform digital imaging, prophylaxis, sealants, provide telephone refilling of medications and record medication refills in patient record
- Prepared treatment room for patients by following prescribed procedures and protocols
- Took dental radiographs/x-rays when prescribed along with other dental assisting tasks
- Performed minor palliative care for dental emergencies by placing sedative filling
- Assisted dentist during dental procedure by ensuring availability of instrumentation and practicing 4-handed dentistry techniques
- Provided post-op instructions and explained treatment, oral hygiene, and plaque control instructions under supervision of the dentist EDUCATION
Tidewater Tech, Newport News,VA; 1998
- Dental Assistant Diploma
- CPR certified (current)
JOYCELYN L. JENKINS-PARKER
JenkinsParker@yahoo.
com
313 Michael Selby Dr.
Hampton, VA, 23666
SKILLS
- Strong communication skills
- Experience with front desk responsibilities (Softdent, Insurance billing, treatment plans)
- Experienced in utilizing multi-lined phones
- Windows Operating System and Microsoft Office Suite
- Complex problem solving skills
- Organizational skills & Time management
- Computer database management
REFERENCES
References available upon request
Contact this candidate