Hardware Configuration Customer Service

Elijah Demosthene

Pomona, New York 914-***-**** ****************@*****.*** https://www.linkedin.com/in/elijah-demosthene-330981236/

Professional Summary

Passionate tech enthusiast with experience in customer service, computer & cellphone hardware, and many common software development languages. Capable of drafting and writing basic to intermediate programs. Specialties include Writing code in markup and interpreted languages, troubleshooting, & managing coding projects. Recognized for an accelerated learning speed, communication skills, and quick results.

Education & IT Certifications

CompTIA A+ Certification NPower NJ Dec 2022

Google Project Management Professional Certificate NPower/Coursera October 2022

Bachelors Of Arts (Criminal Justice) I King’s College, PA Aug 2017 - Dec 2021

Technical Skills & Software

Task Management

Productivity Software

Customer Service

Hardware Configuration

Linux

Troubleshooting

Management

Networking

Professional & Technical Experience

IT Fundamentals Trainee Aug 2022 – Dec 2022

NPower - Jersey City, NJ

Nationally recognized nonprofit for young adults and Veterans. 16-week classroom instruction designed to launch tech careers and transform lives. The program is centered on CompTIA’s A+ 1001 & 1002.

●Hardware Configuration - Performed lab work including Assembly/Disassembly of computers

●Troubleshooting - Learned TCP/IP, OSI Model and the troubleshooting process to better troubleshoot computing devices.

●Networking – Used Kali Linux, an open-source OS to manipulate a computer's IP and MAC address to match up with the main network.

●Linux - Conducted multiple simulations that applied our knowledge to troubleshoot client computers

Verizon Wireless

●Networking - Helped set up phones and connect them to the 5G verizon wireless Network

●Hardware Configuration- Installed sim cards, and activated cellular devices

●Troubleshooting - Assisted in fixing issues with network, applications, settings, and basic functions of cellular devices

●Customer Service - Assisted customers with any issues with cellular devices resulting in improved customer retention and often having customers only wanting to deal with me personally.

●Hardware Configuration - Set up Android and Apple Devices

WingBurgers Inc

Volunteering

St. Vincent De Paul Soup Kitchen 2017

Volunteered at a Soup Kitchen shift at night to help feed the less fortunate and homeless of the Wilkes-Barre, Pennsylvania community

Nyack Christmas Homeless Supplies Drive 2018

Assisted in preparing small bags with toiletries for homeless men and women and also assisted in giving away toys to homeless children a part of these families as well.

●Working alongside another staff member to cook and plate the Soup Kitchen’s to-go meals

●Distributing to-go meals to guests at lunchtime

●Helped to wash dishes, sweep and mop floors, and keep the kitchen and shelter clean and organized

●Helped to supervise the shelter, including distributing supplies

●Helped with other tasks as needed, such as organizing donations and welcoming volunteer groups

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