MICHAEL KEMPER

***** ** ***** **, ***, Homestead, FL 33032

Home 305-***-****

advmky@r.postjobfree.com

www.linkedin.com/in/michaelbkemper

BACKGROUND SUMMARY

I have proven installation, upgrade, and support experience on Edge Systems, Hyperconverged Systems including high density storage, POS systems, ScriptPro robotic medication dispensers, laptops, PCs, printers, TVs, cable and satellite equipment.

I have a wide variety of experience in IT projects and coordinating with government entities installing infrastructure and support. A proven leader with the ability to utilize resources and reach goals and objectives while impacting the bottom line to a positive outcome, with excellent communication skills to present, support and manage at all levels of an organization. I'm an independent critical thinker that needs no supervision and I am a very task driven and extremely responsible person that always strives for customer satisfaction (internal and external). I personally saved MCIWorldcom funds in excess of $12,000 minimum while simultaneously gaining my department our own learning lab. (I implemented the server to house all of the routers and switches IOS's and configs. It was also used to house any and all high priority backups.) I negotiated with Cisco for the end of life gear I would need for a decent break/fix lab for training and also to help us Visualize/Duplicate any complicated router issues.

PROFESSIONAL EXPERIENCE

08/2021-11/2022 SR Field Service Engineer-Dell Technologies. Miami, FL Main responsibilities include maintaining “cloud” infrastructure, including military, financial, and healthcare facilities that are mission critical and must have 24/7 availability. New installs including documentation, de-installs, rack and stack, hot cuts, hot spares, storage expansion, and site surveys to name a small percentage of my responsibilities maintaining our Hyperconverged line of products..

02/2019-08/2021 1099 CONTRACT SERVICE ENGINEER for ServRight and FastCom Inc. (concurrently) Responsibilities included those listed below for ServRight. Added responsibilities for FastCom included DMARC extensions, troubleshooting CCTV systems and IP cameras. Running emergency calls for downed circuits and equipment (from modems to firewalls and switches including testing of the cables.). Troubleshot issues with MDF/IDF at sights ranging from Pollo Tropical to Dolphin Mall. Attended vendor meets as necessary to provide optimal service to customer.

12/2015-02/2019 SR Field Service Engineer-ServRight, Miami, (W2 until 2/2019 then 1099 contract) Responsible for timely response to trouble calls adhering to SLAs at all times. Maintained and installed a wide range of equipment from shredders at secure facilities to ScriptPro Robotic Pharmacy dispensers to residential TV’s. Troubleshot to diagnose problem with equipment. Kept a running inventory between vehicle, my own warehouse, and the company. Always keeping customer happy and informed by going the extra mile above their satisfaction. . Always prepared to run a call at a moment's notice. Prepared 24/7 to run 150 miles for a 4 hour SLA response time. Worked with a sense of urgency while always maintaining customer and troubleshooting focus.

10/2012 – 12/2015

Contract Field Service Engineer –PAR/WWTS/ NCR Miami, FL

Maintained multiple POS systems for multiple clients including replacing parts as necessary (Wal-Mart, Home Depot, K-mart, etc.) Responsible for all materials to be installed and returned. Responsible for all tools assigned to me and all inventory.

Responsible for all warranty work that fell within my territory. . Maintained SLA's to full compliance. . Responsible for Dell, HP, Lexmark, Toshiba, Acer, etc. Maintained highest standards possible (Professionally and personally). . I have been called on many times by other techs and management for help. . I always work as efficiently as possible with a "CAN DO ATTITUDE". . I always maintain accurate records of my consumables and returnables. . Customers are my number one concern. After all whether internal or external, the customer is the reason I am there.

8/31/2011 – 10/1/2012

Field Operations Tech - Connexion Technologies. Miami, FL

Maintained digital HD/SD video, data and phone equipment in exclusive high rise condos (Trump Hollywood, Opera Tower and others). Installed equipment as well as DISH and DirecTV receivers. Resolved issues with HD/SD video and data. Provisioned phone numbers. Maintained high standard levels and detailed records with photos to avoid any confusion and maintain high customer confidence. . Installed fiber, coax, and Cat5. Established cohesive relationships with property managers achieving same security access as internal employees (Security key fob). . Responsible for keeping and maintaining inventory and generated reports accurately and timely. . Diffused situations with irate customers and regained their trust via careful recovery measures

3/9/2003 – 10/2008

Lead Field Technician - Spencer Technologies. Miami, FL

Responsible for site surveys to prepare for pre-construction issues including but not limited to local permits and codes, RF obstructions, cable routing issues, and any issues that may have an impact on the job. . Responsible for a wide variety of low voltage wiring/termination (Cat5, Cat6, Coax, etc.) and troubleshooting (phone systems to network to CCTV to speakers). . Specialized in the installation and maintenance of POS, advanced store automation equipment including routers, wireless access points, and switches for large organizations such as Limited, GAP, Victoria's Secret etc. Always keeping the customer happy. Kept company van organized, clean, maintained and fully stocked. . Managed contractors and verified their work. . Trained new hires on company protocol and anything technical they didn't understand.

7/2002 – 12/2002

Airport Logistical Manager/Field Support - TSA (Aerotek contract). East Coast

Lead/IT Airport Logistical Manager for the TSA. Responsible for the deployment, setup and breakdown and of the TSA training centers for the federalization of Americas airport passenger screeners. . Responsible for the support (logistical and technical) of the training centers PC's, servers, luggage scanners and supplies. . Coordinated with many government and civilian entities for a successful project (Lockheed-Martin, TSA, FSD, hotels, conference centers, etc.). . Completed detailed Site Surveys at proposed locations for OJT and submitted reports. . Documented issues that needed to be addressed in the daily meetings. . Assured security of sensitive materials to include the training computers and documents. . Inventoried and prepared test baggage to insure screeners and scanners were performing adequately. . Verified before setup that all needs were met (power requirements, equipment onsite, rooms available for training, trainers and screeners etc.). . Reported to my superiors any discrepancies and corrected as appropriate. . Hired contractors as needed for non-sensitive material handling.

7/2000 – 7/2002

Network Engineer - MCI WorldCom

Developed procedure for reclaiming "misused" IP's and finding the PC responsible. . Corporate IP Services maintains the corporate TCP/IP database. We use this database to provision the network, assign static TCP/IP addresses, update and manage DNS, as well as manage DHCP. I was in charge of keeping it up to date and documenting and correcting discrepancies. . Responsible for the surveillance, administration, and restoration of critical components on MCI WorldCom's Internal Data Networks. This included a wide variety of manufacturers but was predominantly Cisco routers and switches. (2500's to 7500's and Catalyst 2900's and 5000's). Monitoring and Support of the LAN/WAN and related hardware, software, and telecommunication links and incidents that could impact MCI WorldCom's internal and external customers. . Maintained our department's server also built out racks and servers for the Data Center and verified connectivity (Cat5 and Fiber). . Configured and troubleshot Video Conferencing for meeting rooms in MOD's 1 and 2. Upgraded/Replaced end of life routers and switches including firmware upgrades. . Remotely helped offsite techs with issues ranging from a single port being down to a complete outage. . Remotely provided 7x24 multi-protocol support for many of MCI WorldCom's organizations (Business Markets, Mass Markets, Messaging, SSA, UUNET, etc.).

CERTIFICATIONS

• CCNA - Cisco

• Vostro 5460 Certification (Cert ID 3107) - DELL

• DeSE Microsoft Windows 8 -English-Deutsch (Cert ID . 3086) - DELL

• DeSE XPS 9Q23 -12 (Cert ID 3089) - DELL

• DeSE XPS 10 (RTD-CAR-CIS)(Cert ID. 3099) - DELL

• ICSE Customer Induced Damage DESE Onsite Troubleshooting (Cert ID. 3028) - DELL

• DCSE Latitude 10 Certification (DCSE ID 3102) DCSE Vostro 5560 Certification (Cert ID 3112) - DELL

• DESE Onsite Troubleshooting (Cert ID. 3028) - DELL

• DCSE Vostro 5560 Certification (Cert ID 3112) – DELL

• OCSE XPS 1810-18 (Cert ID 3110) - DELL

• OCSE Foundation 2013 Desktops (Cert 10 3114) - DELL

• DCSE Foundation 2013 Alienware (Cert 103115) - DELL

• DCSE Foundation 2013 Portables (Cert 10 3116) - DELL

• OCSE Foundation 2013 Ruggedized (Cert ID 3117) - DELL

• Compaq Certification in Consumer Products - COMPAQ

• MLT - ASCP. MEDICAL LAB TECH

• SPOTCELL INSTALLER LEVEL ll - SPOTWAVE

EDUCATION

1993

Associate, Applied Science, Minor: Networking - TJC. Tulsa, OK

Interconnecting Cisco Network Devices

Network Administration Coursework

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