Service Professional Customer
Resume:
Joni Butt
Customer Service Professional
Self-motivated and cheerful customer service professional with 10+ years of experience in the mortgage servicing industry.Looking fir a fast paced office job where I can utilize my current skills while learning and growing wthin a reputable company.
***********@*****.***
10023 Belle rive blvd
Apt 1105 Jacksonville, FL 32256
SKILLS
70 WPM and 10 key
proficient
Ability to work effectively
under pressure Detail
oriented/organized style
Administrative tasks and
duties, included but not
limited to filing, typing,
providing customer
service, processing mail,
and sending and
responding to email
correspondence
Detail oriented, excellent
problem solving and
organization skills
Good organizational and
interpersonal skills
including patience in
dealing with an elderly
population
In depth knowledge of
foreclosure
process/documents
Microsoft Word, Office,
Excel and powerpoint
knowledgable
MSP, LPS, fidelity and MS
200 experienced
Multi-line phone
proficiency
• Database Management
EDUCATION
General Studies - High School Diploma
Mandarin High School - Jacksonville, FL
08/1998 - 05/2001, 3.4GPA
WORK EXPERIENCE
Pre-Foreclosure Sales Rep
Bank Of America
08/2010 - 04/2014, Jacksonville, Duval
Consistently insured that the foreclosure attorney expedited the foreclosure process within the time constraints allowed while also ensuring the compliance of state and federal regulations were followed while preparing the loan for sale
Called attorney office assigned to each file and maintained accuracy of portfolios with updated information
Responsible for ensuring foreclosure activities are performed in accordance with investor, insurer and/or government agency guidelines while adhering to established Key Performance Indicators Ensure that each document is executed correctly and that all facts stated within each document are accurate as well as confirming that the signor has proper signing authority before signing each document.
Loan Modification Specialist
Jacksonville Federal Foreclosure Relief
08/2007 - 04/2010, Jacksonville, Duval
Contact mortgage companies and financial institutions on behalf of mortgagors to obtain workout options
.Heavy phone contact via outbound and inbound calls, keeping mortgagor up to date on all phases of workout
Evaluated paystubs, tax returns, bank statements, credit reports and various other forms of financials.
Ensured the loan modification documents were sent and received in a timely manner Convert loans with validated HAMP trial plans to final HAMP modification after payment is posted and Process Home Affordable Refinance Program (HARP) Loan Modifications for homeowners in default
Control Desk Coordinator/ Loss Draft Claims Dept
ABN Amro mortgage company
10/2003 - 08/2007, Jacksonville, Duval
I assisted the insurance department with loss draft claims in 2003 during what came to be known as the most active hurricane year in United states history. 21 named storms hit the U.S. that year Verified the nature or extent of property damage by obtaining and reviewing appropriate records and damage documentation.
Calculated benefit payments and approved payment of claims within a certain monetary limit. Continuously analyzed case facts and monitored activity in order to identify possible fraud throughout the course of the claim.
Achievements/Tasks
helping customers with loan modifications during the recession in 2008 I assisted 100s of borrowers who were in jeopardy of losing there homes,
Achievements/Tasks
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