Marque Wallace

(Available for phone/ in-person interview and start with short notice)

Summary:

Technical Support Specialist with extensive experience in working with customer engineer, dealers, distributors and end users to diagnose troubleshoot

Skilled in substituting assembling wires and casings using rivets, bolts, SMT Soldering and micro welding equipment

Expertise in diagnosing any problems accurately and efficiently to keep up with production line

Hands on experience in ensuring system is fully operational for customer production including hardware, software and supplies

Strong experience in working in mail room and delivering mail and as customer service in supply room

Skills: Troubleshooting, Microsoft office (Word, Excel, PowerPoint), Customer service, Data entry

Education:

Associates of Arts Degree Electronic Computer Technician, Minneapolis Community and Technical College Minneapolis, MN

Experience:

End trust Data card’s ID card printer solutions Jun 18 – Aug 18

Printer Technician

Responsibilities

Passport Systems, Financial Card Printers, Passport Systems

The Technical Support Specialist works with customer engineer, dealers, distributors and end users to diagnose troubleshoot

Responsible for the accurate and safe handling of materials and inventory

Diagnose any problems accurately and efficiently to keep up with production line

May be required to ensure system is fully operational for customer production including hardware, software and supplies

Transition Network Inc. Feb 18 – May18

Assembly & Test Tech ll

Responsibilities

Able to solder and de-solder through hole and SMT components on PCB Perform assembly of products and responsible knowing ISO 9001 & i14001 specification

Label and package products and deliver to finished goods.

Record inspection data on the Manufacturing traveler.

Program managed cards using gang programmer as needed

Wells Fargo Retail Ban Sep 17- Dec 17

PC Technician

Responsibilities

Install new pc equipment for Employees Ability to install hardware, software

Deploying computer related equipment.

Trouble shooting hardware & software

Honeywell Oct 16 – Jun 17

Printer Technician

Responsibilities

Deliver paper to printer stations Clear paper jams.

Replace toner cartridges, waste bottles and imaging unit etc

Work in mail room and deliver mail

Work as customer service in supply room

Modis S.E. Minneapolis MN. Fairview Hospital May 16 – Jun 16

Printer Technician

Responsibilities

Fill printer station with paper for printers

Clear any paper jams

Replace ink cartridges ant toner cartridges

Report any printer problems.

Thomson Reuter, Eagan, MN Nov 15 - Dec 15

Bindery

Responsibilities:

Bindery of lawyer books for colleges and universities

TCT, Student Transportation, Eagan, MN Mar 15 – Nov 15

Driver

Responsibilities:

Responsible for picking up students, and returning students home safely

The Go2IT Group, Westlake, Ohio Dec 12 – Dec 13

Computer Technician

Responsibilities:

Install computer work stations through IBM Affiliate group.

Arrange work station to customers work order, and uninstall work stations to prepare for move Document work order for all hardware and Items used by user.

Quality Laser, Inc., Minneapolis, MN Sep 06 – Dec 11

Printer Technician

Responsibilities:

Diagnosed printers and scanners for repair and designed and developed quality printers

Developed and tested new reporting system using Visual Basic

Performed modifications on existing software

Documented customer information onto database, printed warranty invoices for customers, and provided excellent customer service

Exchanged non-working parts and ordered replacements

Identix, Inc., Minnetonka, MN Jun 02 – Jan 06

Bio-Metric Scanner Technician

Responsibilities:

Developed, modified, and tested new inventory management system and order processing system using C++ Assembled electrical systems and support structures to install components

Substituted assembly wires and casings using rivets, bolts, SMT Soldering and micro welding equipment

Read and interpreted schematic drawings, diagrams, blueprints, work orders, and reports in order to determine material requirements and circuit board repair Diagnosed the 600 series, 5000, and 5100 fingerprint bio-metric scanners

System Design and Advantage, Bloomington, MN Nov 99 – Jan 02

Refurbished Computer Technician

Responsibilities:

Provided object-oriented design, programming, and implementation support to the customer billing system

Prepared test plans, data, and user documentation for customer billing system

Directed analysis of hardware diagnostics and reported inventory in software program

Assisting lab technicians with Lab Work Software Resolved hardware issues with fault-tolerant hard drives

Tek Systems, Minneapolis, MN Oct 97 – Jun 99

Configuration Technician

Responsibilities:

Analyzed diagnostics accurately Inventoried new computers, and tracked incoming and outgoing inventory in Excel spreadsheets

Configured various microcomputers

Worked for 3M Corporation and Imation

A3 Staffing solutions – The Onion Group JoseTorres (Dallas, TX) December 17, 2018

Minnetonka, MN -L2 Desktop Support Technician

Work as tier 2 PC support. Work for tickets escalated from tier 1

Hardware, software, and networking troubleshooting and repair.

Responsible for hardware and software upgrades and troubleshooting.

Troubleshoot Software and Hardware Issues with Remote users

Diagnosing and repairing Windows desktop and laptop.

Break Fix – Component level PC peripherals repair and

Concierge type customer service.

Maintain accurate data on Customer PC inventory, Replacements and repairs

Triage all problems to determine cause and resolution.

Diagnose and repair PC level hardware issues. Order required parts from OEM

Provide services in a timely manner to meet customer Service Level Agreement

In 2019 – 2021 I was on disability for 4 months healing my body while

Trying to learn the Stock Market and Bitcoin Business

Investing in the stock market and learning gold and bonds

Also starting my own business repairing cellphones

I’m trying my hand at housing slowly learning the business

I have some Micro soft classes lined while waiting to be accepted.

I was thinking of going back to Collge to finish my Business Management Bachelor DegreIe

Contact this candidate