Customer Service Sterile Processing
Resume:
JACQUEA DICKSON BSTM
**************@*******.*** · https://www.linkedin.com/in/jacquea-dickson-18107112b Professional with 20+ years of Management experience across medical and service industries. Demonstrated ability to execute cross-functional communication and diligently manage responsibilities in a variety of settings.
EXPERIENCE
5/2022 – 10/2022
WAREHOUSE/WORKFORCE TRAINEE MANAGER, REBUILDING EXCHANGE Manage day-to-day warehouse operations. Lead, train and develop warehouse department team to deliver unparalleled customer service. Maintain high levels of accuracy in daily department operations. Monitor warehouse performance and quality standards. 5/2017– 7/2019
OPERATION MANAGER, THE WILD HARE
Grow and retain customers by creating connections with strong written and verbal communication skills. Lead team engagement and follow through on processes to meet set goals. Interview, hire, and train individuals to exceed customer expectations and enhance the work environment. 4/2015 - 9/2017
STERILE PROCESSING TECHNICIAN, MEDICAL STAFFING NETWORK & ALEXIAN BROTHERS Managed decontamination processes for surgical instruments including maintaining sterilization equipment. Prepared and packaged instruments, supplies, and surgical case carts in accordance with inventory demands.
4/2012 - 4/2015
STERILE PROCESSING TECHNICIAN, NORTHSHORE UNIVERSITY HEALTH SYSTEM Performed manual and mechanical cleaning and decontamination of surgical equipment including operation of autoclave. Assembled Sterile Surgical case carts and trays in preparation for daily procedures. Repetitive processing activities.
8/2006 - 11/2011
STORE MANAGER, SPIRIT HALLOWEEN SUPERSTORES
Managed staff of 20+, performed recruitment, hiring, training, and supervisor responsibilities. Oversaw and maintained stock, inventory, payroll, and financial records. Maintained daily operations including customer service, retail and vending department.
1/1996 - 7/2006
DISTRICT OPERATION MANAGER, Edison Brothers Inc., (Jw, Coda, Wild Pair). Leading teams of store managers and employees to ensure stores meet set goals. Ensuring that the store is meeting monthly sales goals by tracking inventory, making sure that staff is trained, and monitoring customer trends. Implementing strategies to increase profits by growing sales and increasing customer retention through increased customer satisfaction. EDUCATION
MPA - Master of Public Administration, Devry Keller University, 2023 BSTM -Bachelor of Science, Technical Management (Heathcare Services), Devry University, 2022 CSPDT- Certification for Sterile Processing and Distribution, Sanford Brown College, 2013 SKILLS
• Communication skills, Customer service, Scheduling, Time-management skills, Project management, Analytical thinking, Ability to work independently, Flexibility, Customer Service, Sales, Accounting, Business Development, Marketing, Leadership, Communication, Digital Marketing, Sales Management, Problem Solving.
• Computer software: Impress, Microsoft Office Suite (Word, Power Point, and Excel).
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