Customer Service Store Manager
Resume:
Thresa Hayes-Gilbert 303-***-****
Queen Creek, AZ *5142
**************@*****.***
Accomplished Job Title skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Determined Job Title with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well- versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Enterprising Job Title successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Professionally interacted with customers to promote Number% customer service ratings. Ambitious Managing Director with excellent Skill and Skill skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Veteran Job Title with top-level skills in Skill. Likeable personality and customer-focused background coupled with expertise in Area of expertise. Ready to tackle new challenges and build success with exciting organization.
Studious Job Title offering Number years of extensive experience in Industry. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision- making and multi-tasking abilities.
Detail-oriented Job Title with Number years of Type experience. Expert in Type industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in Area of expertise and committed to punctuality.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Reliable employee seeking Job Title position. Offering excellent communication and good judgment. Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Work Experience
Asst Store Manager
Bed Bath & Beyond - Queen Creek, AZ
December 2001 to Present
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Reconciled daily sales transactions to balance and log day-to-day revenue. Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Processed payments for credit and debit cards and returned proper change for cash transactions. Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Rotated merchandise and displays to feature new products and promotions. Reviewed sales and gross profit reports to determine options for increasing market growth. Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Walked through store areas to identify and proactively resolve issues negatively impacting operations. Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Maintained positive customer relationships by responding quickly to customer service inquiries. Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Group Manager
Montgomery Ward - Lakewood, CO
March 1983 to July 2000
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Supervised analytical method transfer to Type sites. Reviewed daily requirements and forecasts and delegated work for optimal coverage. Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Investigated and solved workflow problems with cross-functional collaboration and open communication. Reorganized and enhanced employee training to close knowledge gaps and boost group performance. Attended staff development meetings and workshops and applied information from those events into daily activities.
Trained new team members by relaying information on company procedures and safety requirements. Prepared facilities for operational audits and health agency inspections. Developed quality-driven culture to boost team performance and efficiency while maintaining highly satisfied workforce.
Educated potential participants on available services and processes to engage in program. Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills. Education
3 years college in Psychology
Greeley West High School - Greeley, CO
June 1983
Skills
• Problem Anticipation and Resolution
Records Organization and Management
Focus and Follow-Through
Sales Promotion
Staff Scheduling
Sales Tracking
Performance Assessment
Customer Service Management
Assignment Delegation
Budget Control
Decision Making
Team Leadership
Goal Setting
Verbal and Written Communication
Department Oversight
Policy Development and Enforcement
Employee Motivation
Recruitment and Hiring
POS Terminal Operations
Presentation Development and Delivery
Multitasking and Prioritization
Payroll Administration and Timekeeping
Money Handling
Process Development and Streamlining
Calendar Management
Customer Relations
Inventory Tracking and Management
Sales Coaching
Special Promotions Planning
• Leadership (10+ years)
• Customer service (10+ years)
• Time management (10+ years)
• Merchandising (10+ years)
• Management (10+ years)
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