Service Associate Customer
Resume:
Email: advmhu@r.postjobfree.com
Michael Dixon
*** ****** ***** **. ***. 1111 Jacksonville, FL 32222 Overview & Education:
Results-oriented professional/Adept at working under pressure with strong decision-making and multi-tasking skills/Proficient in MS Word, MS Access, PowerPoint, Excel & Outlook, email systems, web-based tools, IMS research files (provider, pricing, and procedure code files), Siebel, and RBMS.
• June 1985 Graduated from Nathan B. Forrest Sr. High School Present:
Triad Financial, Jacksonville, FL 32224
Processor Associate 04/22 -08/22
• Responsible for the processing for incoming applications
• The accurate and timely encoding of information from applications into the database
• Contact the customer for any missing information needed to input the application in a timely manner
• Pulling and reviewing credit for each applicant
• Basic knowledge of each department and providing telephone support to the client base in order to accurately address any and all queries they may have prior to the submission of a loan application
• Promptly provide adequate status updates
BC Forward/US Bank, Jacksonville, FL 32246
Auto loan release clerk 11/20 – 05/21
• Prepare, research, and/or service active and/or paid auto, boat, recreational vehicle collateral
• Send out lien release, third party, and customer letters Man Power/ Allstate Benefits, Jacksonville, FL 32224 Policyholder Services and Change Unit 10/19 – 03/20
• Processing customer change requests
• Name and address changes
• Assigning beneficiary designations or changes
• Sending out copies of existing customer’s life policies Blue Cross/Blue Shield, Jacksonville, FL 32246
Administrative Support 02/08 – 06/18
• Medical Underwriting New Enrollment Under 65 (IMUNE) printed TIP and IMUNE applications from the Siebel system
• Assigning work to multiple products via RBMS
• Processed refunds and credit forms
• Distributing Pstats to several individuals based on a list from management
• Cross trained coworkers on work sort from the Siebel system
• Under and Over 65 work sort from the Siebel system
• Maintaining Under 65 Senior fax line from the Siebel system
• Under 65 Best line calls
• Develop, establishes and maintain audit reports
• Coordinate produces and distribute business documents such as reports, system and process documentation, etc.
• Trained on Cobra –scanning/copying/keying applications with checks
• Pcp changes for group mbrs
• Processing group cancellations
• Ordering supplies for the group area
• EVT along with troubleshooting on issues
Kelly Services, Jacksonville, FL, 33256
Customer Service Associate/Administrative Support 04/01 – 01/08
• Incoming/outgoing calls from physician’s offices regarding fee schedule updates
• Fee schedule updates were downloaded to diskettes which were mail out to physician’s upon request
• On-line Inquiry Control System which capture all incoming inquiries
• Coordinating incoming requests from the team which goes into a daily production report on excel.
• Trained all new Temps for the Network Blue project
• May support, participate in or lead smaller components of departmental projects
• Supporting special on-going projects for EMB Under/Over 65
• Responsible for all faxes-incoming/outgoing, monies, and batch work for all PSR’s
• High volume workloads on daily basis to meet deadlines.
• Information retrieval from the Siebel system
• High volume of mailing letters to Medicare Part B members via MASS system
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