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Service Representative Production Associate

Location:
Fitchburg, MA
Salary:
25/ hour
Posted:
February 28, 2023

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Resume:

AMMAR ALKAYAL

*** **** **. *********, **, *****

advmhm@r.postjobfree.com

857-***-****

EDUCATION

Fitchburg State University, Fitchburg Ma May 2021

Bachelor of Science in Business Administration

Mount Wachusett Community College, Gardner, MA May 2020

Associate Degree in Business Administration

Honors student at Mount Wachusett Community College 2018 – 2020

EXPERIENCE

Cytiva life sciences- Westborough, MA 10/2022- Present

Production Associate

Work in an ISO 8 clean room environment

Start a batch and verify all equipment are within specification

Bring the production and quality equipment up to specification if needed

Perform quality checks on the product on every step in the production line

Troubleshoot human made errors and obstacles in production line within timely manners

Work with different teams in the company to achieve product compliance and production line efficiency

Achieve weekly numbers on the production line set by the sales team

Create and deploy new ways to perform quality check points more efficiently and to exceed quality expectations

Follow and implement good documentation practices

Cytiva life sciences- Westborough, MA 11/2021- 09/2022

Training Developer

Qualify production line personnel as the on-the-job trainers

Create mock production training stations for trainees and new hires

Review and update work instructions and playbooks

Generate training materials to be used on-the-job training

Create and modify current work standards for more efficiency

Assist business partners with additional training materials when needed

Follow and implement good documentation practices

Cytiva life sciences- Westborough, MA 05/2021- 11/2021

Production Associate

Work in an ISO 8 clean room environment

Start a batch and verify all equipment are within specification

Bring the production and quality equipment up to specification if needed

Perform quality checks on the product on every step in the production line

Troubleshoot human made errors and obstacles in production line within timely manners

Work with different teams in the company to achieve product compliance and production line efficiency

Achieve weekly numbers on the production line set by the sales team

Create and deploy new ways to perform quality check points more efficiently and to exceed quality expectations

Follow and implement good documentation practices

Insulet Corporation- Acton, MA 11/2020-03/2021

Quality Technician

Work in an ISO 8 clean room environment

Inspect and record results of raw materials, work in progress, and finished goods at various stages of the production process

Determine and maintain the quality and reliability of our product

Assist in development and modification of quality control procedures

Work in groups and cross-functional teams to troubleshoot issues, identify and implement collective corrective actions

Release finished goods

Follow cGMP within the clean room

Perform calibration of instrumentation and equipment which supports the manufacture and testing of product

Perform package integrity testing of devices as procedurally required

Perform internal audits as required

SJL Pizza INC- Fitchburg, MA 05/2015- 10/2020

Customer Service Representative/Delivery Expert

Working under a heavily regulated environment

Take orders and represent the face of the company

Efficiently manage and prioritize the delivery orders

Suggest new ways to improve the company process

Work quickly and efficiently to relieve customer wait times

Cash handling

Excellent attention to detail aimed at ensuring orders are accurate

K Mattresses- Fitchburg, MA 01/2015-03/2020

Manager

Responsible for inventory purchases on a bi-weekly basis

Responsible for the bookkeeping transactions

Ask and listen to the customer to understand their needs and make it happen

Use modern marketing techniques to achieve sales goals

Cash handling

Singabella Pizza - Worcester, MA 01/2013-12/2014

Manager

Reporting the performance of the restaurant to upper Management on a regular basis

Track and calculate inventory usage based on daily sales

Advertising Manager

Expand the customer reach with new products

Provided excellent customer service while exceeding sales goals

Cash handling

Smart.com-Manager- Damascus, Syria 01/2007 – 11/2012

Manager

Responsible for the manufacturing and distributing custom-built computers

Quality Control the machines prior to packaging

Install necessary operating systems and software based on customer needs

Provide excellent post-sales service for small businesses

Understand the customer needs for a cost-efficient process of manufacturing

Expanding the reach of the company and exceeding sales goals

Cash handling

PROJECTS

Cytiva life sciences- Westborough, MA 06/2022-08/2021

Quality Assurance document specialist project

Assort and scan company documents to establish digital database

Upload documents to Veeva systems and create document number

Follow and implement good documentation practices

SKILLS

Consensus builder, team leader, results driven, motivated by challenge

Ability to Analyze problems and solve them in timely manner

The Ability to work under pressure

8 year of experience in working in a regulated environment

8 years of sales and customer service experience

Strong communication skills and bilingual in English and Arabic

Proficient in Office software such as: Microsoft Office Suite, Google Suite, and Gmail

Access to a personal vehicle and the ability to drive



Contact this candidate