Service Representative Production Associate
Resume:
AMMAR ALKAYAL
*** **** **. *********, **, *****
***************@*****.***
EDUCATION
Fitchburg State University, Fitchburg Ma May 2021
Bachelor of Science in Business Administration
Mount Wachusett Community College, Gardner, MA May 2020
Associate Degree in Business Administration
Honors student at Mount Wachusett Community College 2018 – 2020
EXPERIENCE
Cytiva life sciences- Westborough, MA 10/2022- Present
Production Associate
Work in an ISO 8 clean room environment
Start a batch and verify all equipment are within specification
Bring the production and quality equipment up to specification if needed
Perform quality checks on the product on every step in the production line
Troubleshoot human made errors and obstacles in production line within timely manners
Work with different teams in the company to achieve product compliance and production line efficiency
Achieve weekly numbers on the production line set by the sales team
Create and deploy new ways to perform quality check points more efficiently and to exceed quality expectations
Follow and implement good documentation practices
Cytiva life sciences- Westborough, MA 11/2021- 09/2022
Training Developer
Qualify production line personnel as the on-the-job trainers
Create mock production training stations for trainees and new hires
Review and update work instructions and playbooks
Generate training materials to be used on-the-job training
Create and modify current work standards for more efficiency
Assist business partners with additional training materials when needed
Follow and implement good documentation practices
Cytiva life sciences- Westborough, MA 05/2021- 11/2021
Production Associate
Work in an ISO 8 clean room environment
Start a batch and verify all equipment are within specification
Bring the production and quality equipment up to specification if needed
Perform quality checks on the product on every step in the production line
Troubleshoot human made errors and obstacles in production line within timely manners
Work with different teams in the company to achieve product compliance and production line efficiency
Achieve weekly numbers on the production line set by the sales team
Create and deploy new ways to perform quality check points more efficiently and to exceed quality expectations
Follow and implement good documentation practices
Insulet Corporation- Acton, MA 11/2020-03/2021
Quality Technician
Work in an ISO 8 clean room environment
Inspect and record results of raw materials, work in progress, and finished goods at various stages of the production process
Determine and maintain the quality and reliability of our product
Assist in development and modification of quality control procedures
Work in groups and cross-functional teams to troubleshoot issues, identify and implement collective corrective actions
Release finished goods
Follow cGMP within the clean room
Perform calibration of instrumentation and equipment which supports the manufacture and testing of product
Perform package integrity testing of devices as procedurally required
Perform internal audits as required
SJL Pizza INC- Fitchburg, MA 05/2015- 10/2020
Customer Service Representative/Delivery Expert
Working under a heavily regulated environment
Take orders and represent the face of the company
Efficiently manage and prioritize the delivery orders
Suggest new ways to improve the company process
Work quickly and efficiently to relieve customer wait times
Cash handling
Excellent attention to detail aimed at ensuring orders are accurate
K Mattresses- Fitchburg, MA 01/2015-03/2020
Manager
Responsible for inventory purchases on a bi-weekly basis
Responsible for the bookkeeping transactions
Ask and listen to the customer to understand their needs and make it happen
Use modern marketing techniques to achieve sales goals
Cash handling
Singabella Pizza - Worcester, MA 01/2013-12/2014
Manager
Reporting the performance of the restaurant to upper Management on a regular basis
Track and calculate inventory usage based on daily sales
Advertising Manager
Expand the customer reach with new products
Provided excellent customer service while exceeding sales goals
Cash handling
Smart.com-Manager- Damascus, Syria 01/2007 – 11/2012
Manager
Responsible for the manufacturing and distributing custom-built computers
Quality Control the machines prior to packaging
Install necessary operating systems and software based on customer needs
Provide excellent post-sales service for small businesses
Understand the customer needs for a cost-efficient process of manufacturing
Expanding the reach of the company and exceeding sales goals
Cash handling
PROJECTS
Cytiva life sciences- Westborough, MA 06/2022-08/2021
Quality Assurance document specialist project
Assort and scan company documents to establish digital database
Upload documents to Veeva systems and create document number
Follow and implement good documentation practices
SKILLS
Consensus builder, team leader, results driven, motivated by challenge
Ability to Analyze problems and solve them in timely manner
The Ability to work under pressure
8 year of experience in working in a regulated environment
8 years of sales and customer service experience
Strong communication skills and bilingual in English and Arabic
Proficient in Office software such as: Microsoft Office Suite, Google Suite, and Gmail
Access to a personal vehicle and the ability to drive
Contact this candidate