Front Desk Customer Service
Resume:
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JOAO SEMEDO
**********@*****.*** 401-***-**** Pawtucket, RI 02860
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Budgeting skills Employee scheduling
4-M building solution Cranston, RI
District Manager
09/2020 - 02/2023
Drove district growth through program quality, sales initiatives and customer service.
Mentored team members by demonstrating best practices for sales and customer service.
Worked with direct reports to develop and implement action plans, improving operating results.
Recruited and trained new employees to meet job requirements. Planned and led team meetings to review business results and communicate new and ongoing priorities.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Resolved customer inquiries and complaints requiring management-level escalation.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Interviewed prospective employees and provided input to HR on hiring decisions.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Delegated work to staff, setting priorities and goals. Produced thorough, accurate and timely reports of project activities.
Reviewed completed work to verify consistency, quality and conformance.
HCSG Providence, RI
Housekeeping/laundry Manager
04/2019 - 09/2020
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Practiced safe work habits and wore protective safety equipment. Verified each completed room against standard plans to maintain consistency.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Inventoried incoming supplies and placed items in stock for use by personnel.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Reviewed employee performance and devised improvement plan to achieve goals.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy. Developed training programs to build employee performance, improve employee engagement and increase employee retention. Compass Group USA Boston, MA
House Keeping/Laundry Manager
04/2018 - 04/2020
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Summary
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Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Reviewed employee performance and devised improvement plan to achieve goals.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy. Commanded controls over expenses and inventory for optimal budget tracking.
Prepared work schedules for associates to promote proper staffing levels.
Developed training programs to build employee performance, improve employee engagement and increase employee retention. Verified each completed room against standard plans to maintain consistency.
Inventoried incoming supplies and placed items in stock for use by personnel.
Heritage Healthcare cleaning Cranston, RI
District Manager/Housekeeping Supervisor
02/2015 - 02/2017
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Verified each completed room against standard plans to maintain consistency.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Stocked room attendant carts with supplies to keep carts organized and clean.
Practiced safe work habits and wore protective safety equipment. Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Communicated guest service scores to drive improvement and higher guest satisfaction.
Communicated with maintenance team on damages to repair. Monitored cleanliness of lobby, swimming pool and other common areas.
Established and enforced procedures and work standards, promoting team performance and safety.
Care New England Pawtucket, RI
Housekeeping Supervisor
02/2012 - 01/2015
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Verified each completed room against standard plans to maintain consistency.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Swept and damp-mopped private stairways and hallways. Mixed water and detergents or acids to prepare cleaning solutions.
Collaborated with multiple departments to maximize workflow and efficiency.
Defined and monitored personnel and project schedules to ensure on-time project completion.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions. Education and Training
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