Gene Checchi

Customer Service

Phoenix, AZ *****

advmeh@r.postjobfree.com

+1-623-***-****

To be a part of a company that inspires its employees to grow within it. To be a part of a growing team that is striving for the same goal.

Authorized to work in the US for any employer

Work Experience

Maintenance Technician

Poolman - Phoenix, AZ

October 2022 to February 2023

Receive/Restock Inventory

Oversaw Maintenance of Fleet 75+ Trucks

Forklift Certification

Janitorial/Maintenance of main building

Office Manager

TUFF SPAS - Phoenix, AZ

October 2021 to July 2022

• Create and maintain documentation within QuickBooks and Fishbowl software applications

• Provide analytical insight around customer support, warranty, and inventory details to assist with resourcing and process optimization

• Conduct team trainings to enhance customer troubleshooting and enhance resolution timeliness Parts and Warranty Manager

TUFF SPAS - Phoenix, AZ

September 2018 to October 2021

• Documented and tracked inventory and parts processing to maintain accurate shipping and warranty revenue alignment

• Conducted team trainings to maintain procedural awareness and product knowledge to assist with customer service requests and troubleshooting

• Processed warranty requests on behalf of customers and organization and documented requirements associated with request

Wet Tester / Spa Plumber

Tuff Spas - Phoenix, AZ

September 2016 to September 2018

• Prepped Spa for packaging and delivery

• Conducted 20-point Spa quality control testing prior to finalized packaging

• Maintained equipment health to ensure operational efficiencies and adhere to regulations Education

CERTIFICATE in Buidling Maintenance Repair

Central Arizona College - Florence, AZ

February 1992 to August 2022

CERTIFICATE in Custodial

WESTERN ARIZONA COLLEGE

September 2003

CERTIFICATE in Forklift

CERTIFICATE in CPR - First Aide

GED

Skills

• QA

• Microsoft Office

• Google Docs

• QuickBooks

• Fishbowl

• Leadership

• Project management

• Training & development

• Communication skills

• Custodial Experience

• Handyman experience

• Customer service

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