Network Technician It Support

Qualifications Summary

Provided IT support for users at client site acting as the primary point of contact for

designated client, building trusted relations with the client. Resolved the client issues

quickly and documented the issues and the steps taken to resolve them and verifying full

functionality.

Skills

C.E.R from D.G.E.

Critical thinking skills

Proactive self-starter

Customer service mentality

Ability to multi-task and work under pressure

Reliable

Work History

IMMIC INC – CHERRY HILL NJ 06/1996 – 06/2018

Hardware/Software/Network Technician/Administrator

Perform hardware/software installation and configuration.

Install, replace, configure, and troubleshoot problems associated with desktop systems including PC’s, laptops and peripheral components.

Supported and maintained local/networked printers, scanners, and photocopiers.

Perform desktop operating systems installation/configuration of various Windows/Mac operating systems.

Install, configure, and troubleshoot standard software applications in support of corporate users including but not limited to Microsoft Office/365.

Assist with daily support and maintenance of backup operations and anti-virus software to ensure security at the user/network level.

Assist with mobile technology including iPads, iPhones, Android Phones/Tablets.

Identify and resolve issues regarding software, hardware, and operating systems.

Physically wired client site for networking including terminating at wall plate, Drop cable, and the Patch Panel.

Installed wireless access points for local area network as well as internet access.

Installed/maintained network hubs and switches.

Maintain user accounts, passwords and Group Policy Objects in Active Directory.

Supported Office365, Windows 8-11, Windows Server, Routers, and Firewalls.

CORPORATE TECHNOLOGY 05/1989 – 06/1996

Hardware/Software Technician/Analyst

Same Tasks as Above

Education

COMPTIA – Atlantic City, NJ 10/2022 – Present

A+ Certification

U OF SCRANTON - Scranton, PA 1980 – 1983

Associates - MIS

Tomas P. Corbett

Tech/Analyst/Administrator

4400 Harbor Beach Blvd. Brigantine, NJ 08203

***********@*****.*** 609-***-****

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