Entry Clerk Data

KALINDA J. LANG Zachary, LA

m: 225-***-****

*******.****@*****.***

PROFESSIONAL SUMMARY

Professional and interpersonal development success for the growth of leadership. Vision-driven consulting various settings based on a wide-array of business knowledge of strategic planning and organizational development. Strong customer service, verbal communication, motivational, and interpersonal skills. PROFESSIONAL EXPERIENCE

BATON ROUGE CLINIC AMC, BATON ROUGE, LA, OCTOBER 2012 – PRESENT Insurance Refund Representative

Assist patients make payments for services.

Assist setting up bill payment plans.

Process insurance reimbursement request.

Issue refunds to clients.

Answer telephones, take messages, read patient reports, record all associated, pertinent patient medical information utilizing computer software programs.

Verify documentation and eligibility of benefits.

Maintain client files.

Stay up to date on complex insurance regulations.

Perform other administrative support duties as needed.

Answer calls regarding insurance claims.

LOUISIANA ENDOSCOPY CENTER, BATON ROUGE, LA, OCTOBER 2008 – 2012 Data Entry Clerk

Maintained database by entering new and updated customer and account information.

Performed clerical duties to ensure the smooth and efficient day-to-day activity.

Prepared source data for computer entry by compiling and sorting information.

Processed customer and account source documents by reviewing data for deficiencies.

Act a liaison for incoming phone calls.

Assisted filling out patient registration forms, and medical record release forms.

Recorded pertinent patient medical information utilizing computer software programs.

Purged files to eliminate duplication of data.

Tested customer and account system changes and upgrades by inputting new data.

Secured information by completing data base backups.

Used medical terminology knowledge as needed

OCHSNER MEDICAL CENTER, BATON ROUGE, LA, OCTOBER 2002 – 2008 Radiology Clerk

Performs clerical duties to ensure the smooth and efficient day-to-day activity through Diagnostic Imaging.

Courteously receives and greets guests, and ascertains their needs; directs them to the appropriate area for diagnostic testing.

Gathered pertinent information to produce exam requisition sheet.

Assisted Radiology clerical duties such as printing films, filling out patient registration forms, and medical record release forms.

Answered calls, take messages, read patient reports, record all associated, pertinent patient medical information utilizing computer software programs.

KALINDA J. LANG Page 2

Experience Continued:

H. Lee Moffitt Cancer Center, TAMPA, FL, Jan. 2001 – June 2001 PATIENT SERVICES REPRESENTATIVE

• Answered patient telephone calls; take thorough and accurate messages and recognized urgent care phone calls/potential emergencies and refer to triage nurse/physician.

• Scheduled patient appointment; determine type and length of appointment needed for department procedures.

• Performed computer registration, including but not limited to their name, address, phone number and health insurance coverage; ensure that patients sign appropriate forms.

• Collected co-payments during check out.

• Performed data entry of physician-related charges into the computer.

• Confirmed next-day appointments and responded to patient billing inquiries.

• Checked charges entered for accuracy of coding, or may enter physician office visit charges into the computer system.

• Assisted medical assistants in determining the appropriate CPT codes for entry into practice management system.

• Monitored the waiting area and be ready to assist if patients or visitors encounter difficulties. EDUCATION

Medical Training College, Massage Therapy Degree, 2004, L.M.T, Baton Rouge, LA Physical Therapy, 1993-1994 Southeastern Louisiana Univ Hammond, LA ADDITIONAL INFORMATION

Languages:

• English

Skills:

• Organization skills

• Quick typing skills

• Attention to detail

• Computer savvy

• Confidentiality

• Thoroughness

Technical Proficiencies:

• Microsoft Office Suite (Word, Excel, PowerPoint, Project, Access)

• Epic Systems

Interests:

• Travel,

• Health and wellness

• Community development and outreach

• Leadership research

References available upon request

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