advmcp@r.postjobfree.com 337-***-**** Lake Charles, LA 70601

PROFESSIONAL SUMMARY

Dependable worker with 20+ years in the medical/dialysis field. Passionate to learn, grow and excel in a new career with a prospering company. Dedicated in helping to build strong customer relationships. Customer service with quality skills in oral and written communication, active listening and analytical problem-solving.

WORK HISTORY

Teleperformance USA. Lake Charles, LA

Customer Service- United Health Care Telesales 10/2022 - 12/2022 AFLAC. Lake Charles, LA

Benefits Advisor 08/2022 - 10/2022

DaVita Dialysis Corporation. Lake Charles, LA

Patient Care Technician 06/2002 - 09/2022

SKILLS

EDUCATION

Louisiana Training Center

Sulphur, LA

1996

Certificate in Cardiovascular

Technology

Texas School of Business

Houston, TX

01/1991

Certificate in Medical Assistant

Lake Charles Boston High

Lake Charles, LA

05/1988

High School Diploma

CERTIFICATIONS

● Assisted call-in customers with questions and orders. Documented call information and solutions provided into internal database.

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● Sold Medicare Advantage and Prescription drug plans to consumers. Worked directly with business owners and Human resources representatives to provide benefits and other services to employees.

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Assisted clients in selecting insurance policies that best meet their needs, preferences and budgets.

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Generated new business opportunities through prospecting and cold calling.

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Provided professional customer service to maintain and retain client base.

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Provided safe and effective dialysis therapy to patients under supervision of licensed nurse.

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Measured and recorded vascular access evaluations, weights and vitals in electronic data system.

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● Performed clerical duties as needed which may include filing, printing

● Patient education

● Communication skills

● Measuring vital signs

● EMR

● Infection control standards

● Medical laboratory procedures

● Telesales

Record keeping and

documentation

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● Client needs analysis

● Policy renewals

● Customer Data Confidentiality

● Scripted Responses

Tonja Williams

and preparing lab requisitions, scheduling appointments, answering telephones, ordering supplies, duplicating paperwork, faxing, data entry and maintaining patients' charts.

Accurately drawing blood samples to measure results of treatments and ensured that patient's dialysis prescription orders were implemented correctly.

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Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.

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Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

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Licensed Life Insurance

Producer May 2022 to August

2023

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Licensed Health and Accident

Producer August 2022 to

August 2023

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