Service Representative Guidance Counselor

Carmen Perez

** ********

West Hempstead, NY ****2

Cell: 917-***-****

Email: ***************@*****.***

Career Profile:

Results driven administrative professional with a passion for attention to detail. Ability to provide administrative support for complex and time sensitive projects as well as routine duties. Excellent interpersonal skills furthered by business and financial background and activities that facilitates effective collaborative efforts and team environments. Able to use discretions and sound judgment in every task, respecting highly confidential materials and projects.

Professional Strengths:

Possess twelve years of experience as a school administration

Possess excellent communication and interpersonal skills

Possess good management and organization skills

Ability to generate sound decisions

Proficient in handling accounting and financial tasks

Summary of Skills

Relationship building

Scheduling

College Applications

Registration and Placement

Goal setting

Mentoring programs

Evangel Christian School, LIC NY,

School Administrator, 2007-2020

Administrator Duties:

Handled the tasks of planning administrative policies with school authorities

Handled the tasks of hiring, evaluating and improving the skills of teachers and staff

Provided instructional leadership and managed day to day activities of the school

Prepared budgets and reports for school administrators

Managed student services including Scholarships and Career counseling

Handled the tasks of conducting exams as per the guidelines of higher educational authorities

Professional Experience:

Advantage Care Physicians

Melville, NY 10001

Patient Service Representative 2016-2017

Schedule appointments for patients

Answer telephone promptly and in a polite and professional manner

Obtain and enter accurate demographic information into Epic System (address and insurance coverage)

Answer questions and offer other information, as requested, to provide patient-focused serve and positive impression of the organization

Schedule appointments, follow up on medical clearances and request medication refills for patients

Request and Follow up on referrals and labs

Act as a Liaison for the patients and the Health Center;

Direct calls to other departments as needed and request refills of medications

Use sound judgment in handling calls, especially with upset patients

Understanding of when to escalate calls to physician/practice manager/triage nurse

Guidance Counselor, 2006-2007

Conducted weekly meetings with boys and girls and mixed groups on topics on social skills academic and behavioral issues

Scheduled College Info Night for both parents and students, scheduled campus visits to both Cuny and Suny schools

Coordinated with student admissions and scheduled admissions interviews each spring

Teamed with teachers and other staff members to address student concerns

Board of Education

Assistant Teacher, 1999-2006

Worked with children of elementary ages and worked closely with teachers and Administration

Ability to assist the lead teacher and assistant teacher in devising and implementing special strategies for reinforcing skills based on the special needs and abilities of each child and able to utilize appropriate language, interactions and positive influence

Meltzer Fishman & Campbell

Legal Secretary, 1998-1999

Worked with two Senior Partners, prepared legal documents and scheduled dispositions and court filings

Franklin Hospital Medical Center

Medical Secretary, 1996-1998

Strong at multitasking and resolving issues in fast paced environments. Excellent patient relations skills and effective team player.

Processed all claims and updated medical diagnosis codes for all patients

Maintained nurse’s schedules

Prepared monthly reports for Hospital CEO

Teachers Insurance and Annuity Association

Administrative Secretary, 1987-1995

Excellent administrative and organizational skills with wide experience in coordinating in a variety of clerical and administrative duties.

Handled confidential correspondence and records for supervisors and managers

Organized and maintained correspondence file, prepared weekly, monthly and quarterly status reports as well as maintaining attendance and updated personnel files for all staff

Dr. Brutus, Houston & Choy, M.D., P.C.

Medical Secretary-Receptionist 1982-1987

Recent High School graduate with customer service experience.

Organized and dedicated with a warm personality and a drive to help patients resolve issues and handled all incoming calls from patients, scheduled all medical appointments

Updated all medical and patient information on computerized systems

Educational Summary:

Bachelor of Science in Organizational Management, Nyack College

Associates Degree of Science in Human Services, Touro College

Eastern District High School

Qualifications

Ability to handle confidential and sensitive information

Ability to communicate effectively on the telephone

Ability to handle a “call center” environment, work quickly and multitask’

Ability to demonstrate good customer service

Additional Skills:

Fluent in English/Spanish

Fluent in MS Word/familiar with Excel/PowerPoint

Knowledgeable in Administrative Plus Software/Epic

Problem Solver and analytical thinker

References: Available upon request

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