Service Representative Customer

TYNESE HAIRE

Riverdale, GA ***** 470-***-**** ***************@*****.***

SUMMARY

Safety Coordinator with 2 years of experience in production industry. Dedicated to promoting safety as integral part of company culture. Known for impeccable eye for detail and great leadership skills. Excellent inspection and documentation skills,understanding of regulatory guidelines, recordkeeping requirements and incident investigations. Proven skills in developing training courses, managing company safety plans and handling workers compensation claims. Successful at policy development, worker education and forward-thinking problem-solving. Well-versed in related OSHA regulations and JSAs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

SKILLS

Safety Documentation and

Materials

Safety Training

Incident Investigations

Recordkeeping Skills

Friendly, Positive Attitude

PPE Use

Computer Skills

Critical Thinking

Conflict Resolution

Microsoft Office

Relationship Building

Good Work Ethic

EXPERIENCE

11/2010 to 08/2021 Safety Coordinator

Pilgrim Pride Athens, GA

Coordinated fire drills on monthly basis for employees of every work shift. Sustained safety protocol, ensuring proper, cost-effective and safe handling usage of equipment and materials.

Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace.

Created and compiled safety training procedures into manuals to disseminate to staff members.

Investigated safety incidents and drafted reports detailing results. Trained new and current employees on ways to reduce incidents and eliminate hazards.

Created and implemented safety policies and procedures for medical facilities.

Provided line employees, managers and company leaders with detailed information about successful safety plans. 02/1995 to 03/1995 Medical Records File Clerk

Piedmont Hospital Athens Athens, GA

Pulled patient charts for upcoming appointments.

Obtained information by contacting appropriate personnel or patients. Set up patient charts and documented information in various company software.

Handled incoming calls and directed callers to appropriate department or employee.

Verified record copies before handing each over to check for and remove unnecessary details.

Retrieved medical charts for healthcare staff for filing in medical records.

Kept department clean, organized and professional. 04/1992 to 08/1993 Call Center Customer Service Representative Dial America Athens Athens, GA

Maintained strong call control and quickly worked through scripts to address problems.

Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Completed connections between callers, departments and professionals.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Greeted visitors to log persons in and out of facility, assign security badges and contact employee escorts.

Used reference files to answer simple questions about client business. Processed incoming or outgoing mail, packages or deliveries. EDUCATION AND TRAINING

06/1995 Cedar Shoals High School Athens, GA

Some College (No Degree): Medical Assisting

UEI Morrow, GA

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