Customer Service Representative
Resume:
Stephanie Mckechnie
Customer Service Specialist Looking for a Career
Panama City Beach, FL 32413
advmce@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Business Owner
Organized Home - Panama City Beach, FL
January 2012 to Present
Organize and clean homes for homeowners.
Security Officer
Pinnacle Port HOA - Panama City Beach, FL
January 2009 to August 2018
Customer service for homeowners/guests checking into the property, security patrols on property for theft, damage, violations
• Effectively monitored security during 10 hour shifts
• Followed Pinnacle Port HOA standard duties and procedures
• Conducted monthly fire procedures
• Monitored all points of entry
• Effectively deterred crime
• Attended all physical security meetings
Upscale Security Officer
G4S Security Solutions - Watersound, FL
June 2009 to January 2012
Customer service for homeowners/guests for four properties, security patrols on properties for theft, damage, violations
Sales Associate
Dillards - Panama City Beach, FL
2007 to 2009
• Worked in sales, selling Misses separates
• Greeted customer
• Offered knowledge about merchandise
• Communicated with customers over the phone
• Received and filed online orders
• Handled in-store returns
• Replenished merchandise
• Cleaned floor area daily
• Audited and organized the whole store on a quarterly basis Education
Sea School in USCG Boat Captain
Boat Captain Commercial - Panama City, FL
February 2009 to May 2009
US Navy Storekeeper Certificate in Storekeeper Damage Control Certificate US Navy - Whitehall, OH
February 2002 to May 2002
US Navy Basic Training in US Navy Seaman Certificate Seaman Storekeeper Certificate - Great Lakes, IL
February 2000 to June 2000
Associate in Marketing
Chattanooga State Tech. Comm. College - Chattanooga, TN August 1986 to June 1989
Skills
• Microsoft Office computer skills, Customer Service, Inside/Outside Sales, Retail Sales, Merchandise: Inventory, Floor movements, Floor plans by vendor, Special orders, and Display work, Computer register operations, HOA Security (10+ years)
• Cash Handling
• Excel
• Typing
• Stocking
• Word
• Organizational Skills
• Customer Service
• Security
• Administrative Experience
• Underwriting
• Microsoft Outlook
• Microsoft Office Computer Skills (10+ years)
• Driving
• Basic Math
• Microsoft Word
Assessments
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ b4d3ac0d9645d754692e7753012439a7eed53dc074545cb7
Security Guard Skills — Highly Proficient
January 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: https://share.indeedassessments.com/share_to_profile/ bcd70c009336d6816623baa12e40b427eed53dc074545cb7
Personality: Customer Service Fit — Familiar
January 2020
Measures the traits that are important for high-quality customer service. Full results: https://share.indeedassessments.com/ share_to_profile/26f62e4371b2e2b0ae698507fa801490eed53dc074545cb7 Sales Skills: Influence & Negotiation — Familiar
February 2020
Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_to_profile/ bec18ae3637da793442a9423a574773aeed53dc074545cb7
Sales: Influence & Negotiation — Proficient
February 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/share_to_profile/ f960832026019c155debf47150daded5eed53dc074545cb7
Attention to Detail — Completed
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: https://share.indeedassessments.com/ share_to_profile/3c41124ea77a84ea05a4508c02f532caeed53dc074545cb7 Electronic Medical Records: Best Practices — Completed February 2020
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: https://share.indeedassessments.com/ share_to_profile/129abd023bdc03c0570f438549c7174ceed53dc074545cb7 Call Center Customer Service — Familiar
January 2020
Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_to_profile/ b3c9df5fb468591f92667b33f6763f96eed53dc074545cb7
Front Desk Agent (Hotel) — Highly Proficient
January 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: https://share.indeedassessments.com/ share_to_profile/264477bda46fd604f71278c05b866f02eed53dc074545cb7 Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/3c56d802a6106edf5eefe9651b525762eed53dc074545cb7 Reliability — Highly Proficient
January 2020
Tendency to be dependable and come to work.
Full results: https://share.indeedassessments.com/ share_to_profile/9a14fccea27375db17f2a9ea97db167c
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/98570d2459bc8e61d76ef5e2ceb3ecbaeed53dc074545cb7 Organizational Skills — Proficient
February 2020
Arranging and managing information or materials using a set of rules. Full results: https://share.indeedassessments.com/ share_to_profile/7ff171e26bb928eacd07fd0b455be07aeed53dc074545cb7 Receptionist — Proficient
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/6bdf1118d9ed51436012bbb650d2acbaeed53dc074545cb7 Administrative Assistant — Proficient
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/6341ade9cb6970e2d1821f7bc30e0504eed53dc074545cb7 Verbal Communication — Proficient
February 2020
Speaking clearly, correctly, and concisely.
Full results: https://share.indeedassessments.com/ share_to_profile/40d401719619831d97c4c6bac1539bb0eed53dc074545cb7 Security Guard Skills — Highly Proficient
February 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: https://share.indeedassessments.com/ share_to_profile/8fb32cf8e8a0d5fe2d0018988ddeeb79eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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