Service Representative Administrative Assistant
Resume:
Goddess S. Elder
Lancaster SC, *****
*******.*******@*****.***
Highly organized Administrative Professional with 7 years’ of experience in office operations, and eager to transition technical skills and talents to a new career in a healthcare setting. Medical Billing and Coding Graduate honor student, and an energetic team player known for positive attitude, reliability, and strong work ethic.
Core Competencies
oHealth Information
oCommunication Problem Solving & Conflict Resolution
oElectronic Health Records
oCustomer Focus
oBasic Computer Skills
oCustomer Service
oMedical Terminology
oFlexibly
oAdaptability
oLife Long Learning
Education
DeVry University, Online,
Medical Billing and Coding Certificate, GPA 3.5
Fundamentals of Human Anatomy and Physiology with Lab, and Basic Medical Terminology. Introduction to Health Services and Information Systems. Health Insurance and Reimbursement, Legal and Regulatory Issues in Health Information. July, 2021
Professional Work History
Customer Service Representative, VXI Global Solutions 07/20-1/2023
Remote
oMaintain quiet workplace and handle 145 calls +
oTo solve customer problems in creative ways
oTo help grow with up-sells and work in a face paced environment
oFollow up with Call Backs
Customer Service Representative, Piedmont Outsourcing Group 11/17-05/2020
Remote
oSuperior record of closing telephone call
oNegotiate settle agreements / Process Credit Card Payments
oExtensive Call Center Experience
oAnswer Calls/Place Calls
Administrative Assistant, Absolute Financial Services, Lancaster, SC
10/13-09/17
oTrain New Employees
oAssist in the preparation of regularly scheduled reports
oWrite and distribute email, letters and fax forms
oPlan meetings
oDirect Calls
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