Sandra Lee Brown

*** ********** ****** #*-* Brooklyn, NY 11221 347-***-****

advmbv@r.postjobfree.com

Results-driven professional with 10+ years of combined experience in operations management, customer service and administrative support. Previous success implementing efficiency in productivity and improvements to achieve operational goals. Skilled customer service provider, excellent communication with both internal and external clients. Able to prioritize and manage multiple projects in fast-paced environments. Work Experience

Administrative Assistant U.S. Department of Commerce - New York, NY 10005 09/2019 to 03/2022 Provide clerical and administrative support in the RCC to which is assigned for decennial pretests and the decennial. Perform administrative activities such as following up on requests for information, ensuring the correct material is provided, and distribution of office materials and incoming mail. Maintain correspondence files. Monitor personnel/payroll processing activities, resolve and recommend corrective actions using an automated system. Communicate with internal and external customers, answering inquiries regarding office procedures, respond to multiple customer demands. Creates memorandums and correspondences, reviews for accuracy and procedural compliance on personnel and payroll documentation based on rough drafts or verbal instructions. Uses office automation software such as database or spreadsheet to enter, revise, sort or calculate, and retrieve data; graphics software to provide graphic symbols, charts and graphs. Operates various office machines such as the copy machine. Customer Service Manager NYC Department of Housing Preservation and Development - New York, NY 10038 11/2007 to 11/2010

Provided administrative support for the 421 A/B tax exemption processing department for first-time home buyers. Served as the receptionist, answering incoming calls and greeting visitors. Distributed applications for the 421 A/B, received completed applications, reviewed applications to ensure proper completion and submitted completed documents to management. Assisted clients with securing necessary documentation for application approval. Inputted clients’ information into electronic database and maintained a detailed log of each caller. Quality Operations Manager Pfizer - Brooklyn, NY 11206 04/2006 to 01/2007 Enabled a successful FDA audit by improving the accessibility of data. Audited new product launches and conducted safety inspections. Provided departmental presentation to European regulatory inspectors (MHRA).· Contributed to VIP tours, detailing production modules, equipment, process and product specifications. Performed product and packaging testing; prepared documentation to ensure product integrity. Senior Manufacturing Production Operator 09/1997 to 04/2006 Allocated work assignments to a team of 4-6 operators responsible for monitoring and bottling pharmaceutical products using standard FDA regulatory specifications, guidelines and requirements. Ensured accessibility of personal protective gear, machine parts and equipment to facilitate continuous line operation. Provided staff trainings to improve job performance and operational efficiency. Case Manager Beacon of Hope House/Intensive Supportive Apartment Program - Brooklyn, NY 11238 06/1990 to 02/1997

Worked with Mentally Challenged Chemical Abuse (MICA) Population· Developed and updated a caseload of 25 for incoming client referrals, documenting each case progress Global Recognition Microsoft Corporation

Microsoft Office Specialist: Word 2013 Certification Data-entry, copying, faxing and filing. Education

Master of Business Administration in Business Administration American InterContinental University - Schaumburg, IL Bachelor of Business Administration in Business Administration American InterContinental University - Schaumburg, IL Associates of Human Services in Human Services

New York City Tech College - Brooklyn, NY

Skills

Operations Management

Case Management

Office Administration

Administrative Experience

Process Improvement